Evri next day delivery times

martinjohn

Hi

If you drop off an evri  "next day"  parcel after the 12 noon cut off, does that mean that it will get there a day later than it would of if it was posted before noon?

i.e. before noon post monday gets there tuesday
after noon, post monday gets there wednesday

km1500

who knows with evri - count yourself lucky if it gets there at all.

olgadapolga

martinjohn said:

Hi

If you drop off an evri  "next day"  parcel after the 12 noon cut off, does that mean that it will get there a day later than it would of if it was posted before noon?

i.e. before noon post monday gets there tuesday
after noon, post monday gets there wednesday

That's how it should work but it doesn't. The "next day" service is no quicker than their bog standard service (although this is just in my limited experience, I think that I used the next day service once for a batch of parcels and none of them were delivered the next day) but they probably have T&C's stating that the next day service is as slow as their regular service.

I wouldn't use it.

custardy

olgadapolga said:

martinjohn said:

Hi

If you drop off an evri  "next day"  parcel after the 12 noon cut off, does that mean that it will get there a day later than it would of if it was posted before noon?

i.e. before noon post monday gets there tuesday
after noon, post monday gets there wednesday

That's how it should work but it doesn't. The "next day" service is no quicker than their bog standard service (although this is just in my limited experience, I think that I used the next day service once for a batch of parcels and none of them were delivered the next day) but they probably have T&C's stating that the next day service is as slow as their regular service.

I wouldn't use it.

Its not really hidden

martinjohn

custardy said:

olgadapolga said:

martinjohn said:

Hi

If you drop off an evri  "next day"  parcel after the 12 noon cut off, does that mean that it will get there a day later than it would of if it was posted before noon?

i.e. before noon post monday gets there tuesday
after noon, post monday gets there wednesday

That's how it should work but it doesn't. The "next day" service is no quicker than their bog standard service (although this is just in my limited experience, I think that I used the next day service once for a batch of parcels and none of them were delivered the next day) but they probably have T&C's stating that the next day service is as slow as their regular service.

I wouldn't use it.

Its not really hidden

well i was asking what peoples real experience was, particularly if it was posted after noon... as it has not got there "the day after tomorrow"....

custardy

martinjohn said:

custardy said:

olgadapolga said:

martinjohn said:

Hi

If you drop off an evri  "next day"  parcel after the 12 noon cut off, does that mean that it will get there a day later than it would of if it was posted before noon?

i.e. before noon post monday gets there tuesday
after noon, post monday gets there wednesday

That's how it should work but it doesn't. The "next day" service is no quicker than their bog standard service (although this is just in my limited experience, I think that I used the next day service once for a batch of parcels and none of them were delivered the next day) but they probably have T&C's stating that the next day service is as slow as their regular service.

I wouldn't use it.

Its not really hidden

well i was asking what peoples real experience was, particularly if it was posted after noon... as it has not got there "the day after tomorrow"....

As you can see. its pitched as an RM 1st class comparable service.
If you ask people you will get people saying there's arrived next day or five days. 
the 12pm cut off across the board is a generalisation really. There will be drop off points that get cleared later in the day, and some who wont get cleared at  all.
Plus network and connections etc come into play

martinjohn

well it was posted on Friday after 12, and only got there just now (tuesday), so definitely not next day IMO especially as their next day service is suppose to include weekend days...

also to add insult to injury they delivered into a full recycling bin! i am not sure whether this is good practise?

ALso does anyone know if these lovely people at evri card the customer when they leave the item in a "safe place"?

obvs there is no one to ask with evri - do they even have an email?

custardy

martinjohn said:

well it was posted on Friday after 12, and only got there just now (tuesday), so definitely not next day IMO especially as their next day service is suppose to include weekend days...

also to add insult to injury they delivered into a full recycling bin! i am not sure whether this is good practise?

ALso does anyone know if these lovely people at evri card the customer when they leave the item in a "safe place"?

obvs there is no one to ask with evri - do they even have an email?

This is what people want. Cheap as possible
You dont get customer service services at the lower end.
The reasons RM is closing/reducing hours their CSP offices is cost.
The safeplace maybe the customers proffered place. You used a service that pays its staff for deliveries, not attempts. So they are incentivised to get rid of the items.

martinjohn

custardy said:

martinjohn said:

well it was posted on Friday after 12, and only got there just now (tuesday), so definitely not next day IMO especially as their next day service is suppose to include weekend days...

also to add insult to injury they delivered into a full recycling bin! i am not sure whether this is good practise?

ALso does anyone know if these lovely people at evri card the customer when they leave the item in a "safe place"?

obvs there is no one to ask with evri - do they even have an email?

This is what people want. Cheap as possible
You dont get customer service services at the lower end.
The reasons RM is closing/reducing hours their CSP offices is cost.
The safeplace maybe the customers proffered place. You used a service that pays its staff for deliveries, not attempts. So they are incentivised to get rid of the items.

You almost sound like your blaming me for their poor service lol

I am sitll unsure if any of the above are normal service?

are they suppose to put a card through the persons letterbox ive sent it to, or do i need to inform them that their parcel is in their recycling bin?

UPDATE: just rang the customer services, i wish i had not bothered.

custardy

martinjohn said:

custardy said:

martinjohn said:

well it was posted on Friday after 12, and only got there just now (tuesday), so definitely not next day IMO especially as their next day service is suppose to include weekend days...

also to add insult to injury they delivered into a full recycling bin! i am not sure whether this is good practise?

ALso does anyone know if these lovely people at evri card the customer when they leave the item in a "safe place"?

obvs there is no one to ask with evri - do they even have an email?

This is what people want. Cheap as possible
You dont get customer service services at the lower end.
The reasons RM is closing/reducing hours their CSP offices is cost.
The safeplace maybe the customers proffered place. You used a service that pays its staff for deliveries, not attempts. So they are incentivised to get rid of the items.

You almost sound like your blaming me for their poor service lol

I am sitll unsure if any of the above are normal service?

are they suppose to put a card through the persons letterbox ive sent it to, or do i need to inform them that their parcel is in their recycling bin?

UPDATE: just rang the customer services, i wish i had not bothered.

You say Im 'blaming' you. Well lets look at this.
You posted after acceptance time on a Friday for a service thats aligned to RM 1st class (but didnt actually look at what the service was)
The next day service may include weekends. However I would bet the network is not running at full steam on that weekend. So for the service you bought and when you sent it. Tuesday fits into that service IMO

Have you never had a Hermes delivery? They give delivery/safeplace options. My recycling bin is one of those places for my regular driver.
They also IME leave a card.
Then you talk of how hard it is to contact customer services? This is no secret. CS costs money.
I assume you bought Evri on price?

I suggest in future you ensure you are buying the service you want rather than questioning after the fact.

jeffuk

Some answers on this forum are very helpful, others probably put people off asking.