Octopus have adjusted my direct debit

youravinalarrrf

[Deleted User] said:

 Senior citizens tend not to use Facebook or Twitter.

I would argue that the vast majority of people do not use Facebook or Twitter not just Senior Citizens.

Social Media of any description is not a method of communication recognised or used by the majority of people and should not be being used by companies to try to inform their customers of these or major changes.

Communication by email or via the customer's account are the only places this information should be placed.

[Deleted User]

bristolleedsfan said:

BooJewels said:

badmemory said:

So from what has been posted here the energy companies are rejigging the future DDs without taking into account the increase in prices that they obviously know about.  And I was criticised for questioning their competence.  I suppose the question is, is this better than BGs we are still working out what your DD should be?

Only Octopus know the answer to this, but my own personal numbers suggest that the DD amount that they offered me yesterday was already at post-October prices - as I was looking to increase it from the October payment, as the September payment had just gone to them. 

Flexible Octopus customers received email within last couple of weeks with new unit rates, I have good reason to believe that email stated that Octopus were not increasing direct debits at that time, subsequent weeks they would be sending out payment increase recommendation emails.

Does your email say what the unit and daily standing charges (electricity and gas) will 'definitely' be from 01 October for the Octopus Standard Flexible Tariff - Southern Scotland? 

My Octopus Tariff is fixed, but will run out before the end of the six months, when I expect to be on the SVT.

bristolleedsfan

Deleted_User said:

bristolleedsfan said:

BooJewels said:

badmemory said:

So from what has been posted here the energy companies are rejigging the future DDs without taking into account the increase in prices that they obviously know about.  And I was criticised for questioning their competence.  I suppose the question is, is this better than BGs we are still working out what your DD should be?

Only Octopus know the answer to this, but my own personal numbers suggest that the DD amount that they offered me yesterday was already at post-October prices - as I was looking to increase it from the October payment, as the September payment had just gone to them. 

Flexible Octopus customers received email within last couple of weeks with new unit rates, I have good reason to believe that email stated that Octopus were not increasing direct debits at that time, subsequent weeks they would be sending out payment increase recommendation emails.

Does your email say what the unit and daily standing charges (electricity and gas) will 'definitely' be from 01 October for the Octopus Standard Flexible Tariff - Southern Scotland? 

My Octopus Tariff is fixed, but will run out before the end of the six months, when I expect to be on the SVT.

I am on Octopus Tracker tariff for both fuels, had only seen screenshots of different parts of the email thus was unable to quote directly from it. 

Octopus have said its Flexible rates will be inline with EPG + benefit of 4% standing charge reduction

https://octopus.energy/blog/how-the-energy-price-guarantee-works/

[Deleted User]

Thanks for that information from Octopus,  bristolleedsfan.  It's eyewatering but is only what we were warned to expect.

The chart indicates my present electricity daily standing charge will jump from 24.86 pence now to 50.66 p, or if - 4% to 48.63 p.  My present Gas daily standing charge will increase  from 26.9 pence now  to 28.49, or if - 4% to 27.33 p.  The unit kWh rates for both electricity and gas are a little bit lower for me. 

The further information  from Octopus details, as above, is "Best views and plans at the moment but could change. ..."

Although it is a good indicator, it is still not 'definite.'  Overall, I will, as expected once my fixed period ends, be in the same position as everyone else.

Thanks very much for replying, bristolleedsfan. 

eliza2811

My DD has been dropped from £175 to £108 by Octopus 🐙  My gas and leccy has been just under £80 per month in summer.  I've put it back up to £150.  I bought a A++ heat pump tumble dryer, so hopefully it will keep the electricity part down in winter, compared to my condenser type last winter. 
I understand unit rates were different then.   

This wasn't the way I'd hoped the £400 would work.  It seems, to me, that the government are putting £400 over 6 months, in people's bank accounts (not physically, but they don't have pay so much money to Octopus, Eon, etc if they choose not to)..  I'd hoped I'd pay £xxx each month and they'd add £67 to my credit balance. 

 
Incidentally I'm well chuffed with the dryer 😁  I've tried it out and it doesn't shoot my usage per day at all 

oliverbrown

I've just got an e-mail informing me of the new direct debit amount which includes an explanation of the £67 discount.

[Deleted User]

eliza2811 said:

This wasn't the way I'd hoped the £400 would work.  It seems, to me, that the government are putting £400 over 6 months, in people's bank accounts (not physically, but they don't have pay so much money to Octopus, Eon, etc if they choose not to)..  I'd hoped I'd pay £xxx each month and they'd add £67 to my credit balance. 

The new Cap is 27% more expensive than the present Cap (with all the usual caveats about personal usage). As pundits various have opined in the Press that we are now in an ‘eat or heat’ crisis then discounting monthly DD payments is probably the least worst solution. The problem with adding it to consumer energy accounts is that suppliers would be inundated with requests for credit refunds.

What Octopus has failed to do is recalculate my DD to cover the 27% tariff increase: this probably down to the amateur dramatics of The Conservative Party and the late call on the EPG.  It follows that what the Lord gives away today might lead to an increased DD request in the new future. I just hope that people are prepared for this to happen.

calorificvalue

oliverbrown said:

Octopus have significantly reduced my direct debit which I wasn't expecting. Has anyone else seen any changes?

This is due to the Government payments of £66, £66, & 4 X £67 payments.
More importantly - Please check your m3 to kwh calculations

kingstreet

Got my email with the £67 reduction to DD.

Made a one-off payment of £67 by debit card. Credited immediately.

[Deleted User]

I was going to say that I struggle to understand why people are finding this so difficult, and then I heard the PM on local radio. To three separate local radio stations she stated unequivocally that no one will pay more than £2500 for their energy for the next 2 years. 

If the PM doesn’t understand her own Government’s policies, what hope is there for the rest of us?