NIGHTMARE - Trying to close a Virgin Money savings account

CooperSF

Called up yesterday to close my instant access.

1 hour and 15 min wait time.

badmemory

You aren't making them any money, eventually they will waste their time & money sending you a letter saying that they are about to close your account.  Stop wasting time & effort with them.  Of course you could be part of their advertising spiel of we have x million savings accounts when in reality because they are stopping people closing them they really only have (x -1) million savings acccounts.  But then does anyone actually believe their advertising rubbish anymore?

wiseonesomeofthetime

I had a Yorkshire Bank savings account for years, left over from CASS of the B account, which they refused to close by any method other than visit to branch. It had an erroneous 1p in it. Who on earth would travel to branch for that?!

After several years of the same annual statement of this silly account, I finally discovered a branch while on a break in Scarborough. After proving ID, they were able to locate the account and close it. Even insisted on giving me a 1p coin as no charity box in the bank

leboff

I've got a couple of Virgin online accounts which I don't use since the interest rates are no longer competitive. I looked at my online account but couldn't find out how to close them. So I sent a secure message asking for advice. The response stated "While we're unable to close accounts via the Webcare channel, you can call our Customer Service team on 0800 121 7365.....or visit any store to request closure. "

So I phoned customer Service and spent 10 mins on hold. The first person to respond said she was not able to close accounts, so passed me on to a colleague, who passed me on to third colleague.

The third colleague explained that accounts could not be closed over the phone, I had to write a letter to my nearerest branch, or visit in person.

So I wasted nearly 15 minutes getting information which should've been available on their website- or at least provided as a response to my query. Not impressed.