NIGHTMARE - Trying to close a Virgin Money savings account

[Deleted User]

I am trying to close an account with Virgin Money, which is becoming difficult. I sent a secure message to them to ask them to close my account (which is empty) and they messaged back saying I had to call customer services. Four times I have tried, and gave up after holding for over an hour each time. I have also tried the Chat function, but they have repeated their mantra that I have to phone customer services. I do not live near branch so that option is also not possible. Any ideas gratefully received.

RobM99

If the account is empty, why panic about closing it? I'm not sure.

pearl123

Write a letter asking them to close it. Less stress. 

paul235

I have closed several matured Regular Savers on online banking and the closed accounts can be viewed. I was able to close accounts online before but no longer possible?

[Deleted User]

thanks all. I suppose I like to close unused accounts so there are no 'leftovers'. It is not possible to close this account online - they obviously want you to keep it.

trickydicky14

I'm about to switch my Virgin current account to Lloyds, I wonder if they will close my savings account or leave it open?

wiseonesomeofthetime

trickydicky14 said:

I'm about to switch my Virgin current account to Lloyds, I wonder if they will close my savings account or leave it open?

They will leave it open.

I CASS 3x Virgin current accounts last year and still had the savings accounts this year when Virgin increased the rates

trickydicky14

wiseonesomeofthetime said:

trickydicky14 said:

I'm about to switch my Virgin current account to Lloyds, I wonder if they will close my savings account or leave it open?

They will leave it open.

I CASS 3x Virgin current accounts last year and still had the savings accounts this year when Virgin increased the rates

Thats good to know, so you still have cash in these savings accounts making money?

Millyonare

If it is free, keep it open. You never know when it will come in handy. For example, Virgin might one day offer a wow saver or mortgage rate that is only available to existing or longtime customers.

wiseonesomeofthetime

trickydicky14 said:

wiseonesomeofthetime said:

trickydicky14 said:

I'm about to switch my Virgin current account to Lloyds, I wonder if they will close my savings account or leave it open?

They will leave it open.

I CASS 3x Virgin current accounts last year and still had the savings accounts this year when Virgin increased the rates

Thats good to know, so you still have cash in these savings accounts making money?

No, shipped it out when their rates ceased to be competitive compared to other options.

Did have money in all four though when only had one current account left, way back at 1%

[Deleted User]

This was a savings account linked to a current account. When I switched the current account to HX, the savings account was left open. The rate is 1.71%, which has now been surpassed by others. I am one of these people who is constantly moving money around currently when a higher rate with different banks is released.