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If we are talking gas then there was a known issue 2 years ago with the volume to kWh conversion with some communications hubs. The communications hub contains a gas proxy meter which carries out this conversion.millie said:
The tariff on is showing correctly on my display so it is not that. The Bright App is showing the standing charge and unit rate as the same amount. the standing charge is correct but the unit rate is way too muchDolor said:
GIGO. The App is populated by ‘pulling data’ data from your meters. If the supplier has not sent the correct tariff information to your meters then the cost will be wrong.millie said:
My Bright App shows the wrong rates per kwh,Dolor said:Personally, I prefer the free App BRIGHT to monitor my 30 minute usage and costs.
Hildebrand, the owner of BRIGHT app uses DCC-approved secure software (an Adapter) to connect to the DCC Network.
Contact support@glowmarkt.com and apprise them of the issue. They know which communications hubs have issues.
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