Flight cancelled at Gate

CToussaint

We were on our way to Crete on 23rd June 2022 when our WizzAir flight got cancelled while at the Gate (Gatwick South). No info /reason given . No one from WizzAir to support any of us. Just got told to rebook a flight via WizzAir. Managed to got another flight with EasyJet 2 days later. Got refunded the extra cost through my travel agent but was told WizzAir will be responsible for our compensation. Wrote to WizzAir 2 months ago via their website and still waiting for a reply. Never got any emails from them. What shall I do? Thanks Catherine 

onashoestring

CToussaint said:

…..Wrote to WizzAir 2 months ago via their website and still waiting for a reply. Never got any emails from them. What shall I do? Thanks Catherine 

Do you have a Wizzair account? You need to log into your account and make the claim from there by completing their online forms for compensation.  You can then track your claim from within your account.