Can you cancel a contract if you lose signal?

n1guy

Getting absolutely nowhere with 3, It's gone as far as the CEO who sent it back down the chain of command again.  They run over a script, they find no faults, they go over the usual checks and rubbish such as restarting the phone, selecting new network, etc, once that doesn't work they check again, find a fault, it will be fixed by Friday, never is and repeat the process. That's what I am up against.  

531063

Only if a phone company guarantees 100% coverage which they don't.

n1guy

531063 said:

Only if a phone company guarantees 100% coverage which they don't.

So basically 2 months into a 24 month contract I'm screwed? Currently using a Vodafone pay and go sim as 3 doesn't work.

japitts

No network operator will guarantee 100% coverage - it's impossible. And their legals will cover this.

However - you may need to show persistence here, and pursue 3's complaints process. A very quick check of their website suggests they use the ombudsman as an ADR scheme.

km1500

are you saying you did have a Three signal when you started your contract but now no longer have one ? If so, what has changed do you know?

if you go on the Three network coverage checker, what does it show ?

n1guy

km1500 said:

are you saying you did have a Three signal when you started your contract but now no longer have one ? If so, what has changed do you know?

if you go on the Three network coverage checker, what does it show ?

Correct I did.  4/5 bars 4G, 2 bars 5G outside.  Now I’ve 1 bar 4G indoors or outside which doesn’t actually work.  At the start they said work was being done, the network status did back that up, although that says it’s now fixed, they say it’s not, but I suspect they’re just saying that at this stage as they go through the same script, either way it’s not working. 

Eldi_Dos

531063 said:

Only if a phone company guarantees 100% coverage which they don't.

In a domestic setting that is true but for business guaranteed service is available, but it comes at a price.

[Deleted User]

We have both 3 and Lebara (Vodafone) which have almost zero signal strength inside, but wifi calling on both networks works just fine.

n1guy

[Deleted User] said:

We have both 3 and Lebara (Vodafone) which have almost zero signal strength inside, but wifi calling on both networks works just fine.

Yeah same, but doesn’t help me at work with no Wi-Fi which is the main problem and why I’m running around with a Vodafone pay and go sim 

km1500

Well I'm no expert and maybe others will disagree but it seems to me that if you start a contract that has a network coverage confirmed with an online map that includes your house and that suddenly disappears then that forms part of the contract i.e. they cannot lure you in and then suddenly remove the service.

 Yet my view is what a reasonable consumer would expect i.e. you enter a 24 month contract with a signal and then 2 months later it disappears - that would be grounds to cancel the contract

n1guy

Well managed to catch them out.  They usually phone me every 3-4 days, ask if it’s improved, I’ll say no, they give me another date phone again, this has been on going since start of September.

They phoned this time, asked me if it’s fixed, I said you tell me, what does your system say, “Good news our system says work is complete” he tells me,  I say wrong no change, zero improvement.

So he’d obviously been palming me off, he asked me if it was fixed, I’d say no, he’d kick the can down the road a few days in the hope of would fix itself but it never does.  

They also promised a credit on this months bill for no service, of course this didn’t happen either, all they can do is tell lies.

I believe after 8 weeks I can go to the communication ombudsman, anyone know any other ideas?