Universal Orlando (Portofino Bay on-site hotel) refusing to return Child’s soft toy left in hotel

Tucosalamanca

What if the soft toy was full of cocaine?
On this occasion I can understand the company policy and see why they have declined.
It's far too high risk and would inevitably backfire on them at some point.

Most parents have this moment where a child loses their favourite toy.
Ebay, Facebook marketplace are good places to find a replacement (or near enough).
If not possible, just suck it up - stuff happens and we can't always make it right. That's part of growing up!

GedlingRed

Tucosalamanca said:

What if the soft toy was full of cocaine?
On this occasion I can understand the company policy and see why they have declined.
It's far too high risk and would inevitably backfire on them at some point.

Most parents have this moment where a child loses their favourite toy.
Ebay, Facebook marketplace are good places to find a replacement (or near enough).
If not possible, just suck it up - stuff happens and we can't always make it right. That's part of growing up!

Haha!! At the time of my reply my family were out in Orlando and I did wonder if they were able to bring it back then I started thinking what if it's a teddy full of drugs and I've encouraged my family to become drug mules!

SecondStar

I’d imagine it’s probably ended up in the bin long before now, sorry.

MalMonroe

Aside from all the other reasons and assuming the OP is genuine, soft toys carry germs. Not saying they will have coronavirus germs but if I were the hotel management I'd not be returning it either. Far too much faff. If it was my child's toy it'd be replaced by some other lovely sparkly soft toy (what child could resist?!) and that'd be the end of the (Disney) tale.

Sadly given the OP's history, I don't think this is a genuine post but I certainly wouldn't have expected any hotel to send a shabby old soft toy back to me, child's beloved toy or not. Children do get over these things and in my experience, very quickly too. 

It's not rubbish customer service at all. It's a sensible business decision.

HRH_MUngo

Exodi said:

Queenmummy23 said:

I've even offered to pay postage for it to be sent back to the UK and they still say no.

Sorry not a fan of the entitlement, it reads as if your expectation is that the resort organises an international delivery to your house at their expense - what do you mean you 'even offered', do you seriously think you're doing them a big favour here? This should have been your first suggestion!

Perhaps spend less time thinking about which UK newspapers you'll try peddle the story to, and get down to Smyths and pick up a new teddy.

Glad it wasn't just me who was thinking that.