Keys not given at time of completion?

Adezoo

Hi guys, my family friend has recently bought a house and for almost a month they have been waiting for keys that have not been given. What can they do about that? They’ve paid everything and at time of completion they’ve been strung along 

marcia_

 So they have had no access to the house for a month?

Adezoo

marcia_ said:

 So they have had no access to the house for a month?

They haven’t. Straight after completion they’ve been told no keys, they have to wait more days. But isn’t that unfair? 

user1977

Are they sure the transaction has actually completed? Just because they've paid money to their solicitor doesn't mean completion has happened.

user1977

The advice given to you in your similar thread from January might be helpful:

https://forums.moneysavingexpert.com/discussion/6324280/completion-date-passed-but-nothing-happened/p1

Adezoo

user1977 said:

Are they sure the transaction has actually completed? Just because they've paid money to their solicitor doesn't mean completion has happened.

They are the homeowners but since completion day they’ve been waiting for keys. There are tenants inside which were supposed to move but still living in the house. They’ve been told they can’t do much apart from getting a new lawyer

marcia_

Adezoo said:

user1977 said:

Are they sure the transaction has actually completed? Just because they've paid money to their solicitor doesn't mean completion has happened.

They are the homeowners but since completion day they’ve been waiting for keys. There are tenants inside which were supposed to move but still living in the house. They’ve been told they can’t do much apart from getting a new lawyer

 So probably they are now landlords and need to follow legal guidelines to get the tenants out 

Flugelhorn

the mistake was exchanging without the tenants having moved out - they are now kandlords and could have to wait quite some time to get access to the property

Adezoo

Flugelhorn said:

the mistake was exchanging without the tenants having moved out - they are now kandlords and could have to wait quite some time to get access to the property

Before exchanging they were told the tenants have moved out already, that’s when they completed. But once they did, they were told to wait another 10 days. Now a month later and they are here

housebuyer143

marcia_ said:

Adezoo said:

user1977 said:

Are they sure the transaction has actually completed? Just because they've paid money to their solicitor doesn't mean completion has happened.

They are the homeowners but since completion day they’ve been waiting for keys. There are tenants inside which were supposed to move but still living in the house. They’ve been told they can’t do much apart from getting a new lawyer

 So probably they are now landlords and need to follow legal guidelines to get the tenants out 

The lawyer has screwed up if they were expecting vacant possession, as the tenants should have been gone before they completed.

They are now landlords and will need to get their ducks in a row before filling an eviction order with the courts.

Adezoo

marcia_ said:

Adezoo said:

user1977 said:

Are they sure the transaction has actually completed? Just because they've paid money to their solicitor doesn't mean completion has happened.

They are the homeowners but since completion day they’ve been waiting for keys. There are tenants inside which were supposed to move but still living in the house. They’ve been told they can’t do much apart from getting a new lawyer

 So probably they are now landlords and need to follow legal guidelines to get the tenants out 

Like serve a notice for them to get out? They didn’t get paid rent?