Packlink approved compensation but haven't paid and are ignoring me

I'm just after some advice for what my options are for chasing this up.

I sold an item for £60 on eBay back in June.
I purchased an InPost postage label via Packlink on eBay's website. I paid to insure it for the full amount.
The item was never delivered.
I contacted Packlink who, although incredibly slow, eventually approved my claim on August 2nd.
They refunded the original postage fee and said that the compensation would be paid within 30 days.
It has now been over 45 days and I have not received the compensation.
I have contacted them numerous times within the past two weeks but I have had no responses whatsoever.

What are my options for taking this further? I understand Packlink are based in Spain - but surely if they are trading in the UK, via eBay's UK website, then I have options available to escalate the matter enough for them to take notice?


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