New phone, switching apps, Chase!!

400ixl

Posted the link to the incident for this earlier in the thread https://chaseuk.statuspage.io/incidents/vrll7slfw5xj

Looks like they are still implementing a fix for the issue with the iPhone 14.

gsmh

masonic said:

I would personally rather have an option within the app to deactivate my account in order to move to a new device without ID verification (like First Direct does), but an out of the blue attempt to use the app on a new device is a rare and high risk action that should be regarded with suspicion.

Yes, I had no problem with the first direct approach. I duly deactivated my account on my old phone and was able to set it up on my new phone without any issues. Chase was the only bank which caused me to lose access to my online account for 24 hours. Whatever the reason that was the result. Add that to the mix and Chase is not looking good. 

400ixl

Chase do seem to have more issues than most. I wouldn't be using it as my main account at the moment that is for sure.

If you are not happy with them, then leave and go somewhere else. It is the only (very small) way you have of showing dissatisfaction to them really.

Futuristic

Maple08 said:

It took me like 10-15 minutes to get verified after getting the 14 Pro. The new camera actually makes it impossible to take a picture of the driving license because it has to be close and the camera can't focus. Had to use my passport for the first time to take a picture of. 

Daliah said:

Maple08 said:

It took me like 10-15 minutes to get verified after getting the 14 Pro. The new camera actually makes it impossible to take a picture of the driving license because it has to be close and the camera can't focus. Had to use my passport for the first time to take a picture of. 

So it sounds there is

1. a deficiency with the iPhone 14 that Apple should address, or
2. a deficiency with the ID scanning software that the provider of that software should address

But good to know you can still move your Chase app if you persist.

I am currently holding back from upgrading my iPhone 13 Pro. Too many issues, of all sorts, reported, too few new features that I would value. Though if I did get the 14, I would keep my 13, so would have a fallback option if I can't get an app working on the 14.

Ok same issue here with 14 Pro so the issue is likely from Apple actually, not Chase. 

iPhone 14 Pro Camera Shaking and Vibrating in Apps Like Snapchat, TikTok, and Instagram for Some Users - MacRumors

They said update coming next week.