New phone, switching apps, Chase!!

penners324

They did need a video and driving licence, which took 2 goes. Cleaning the phone camera and the driving licence made it work

gsmh

penners324 said:

Sounds a good idea that bank has great security. I've changed phones and made numerous payments and not had any issues

Lol! So you would be happy to go through the same security procedures each time you change a phone of computer? Why is Chase the only bank I have an account with which makes you repeat things you had to do when you opened the account in the first place? Your point suggests the other banks are less secure. Really?

Neil49

gsmh said:

penners324 said:

Sounds a good idea that bank has great security. I've changed phones and made numerous payments and not had any issues

Lol! So you would be happy to go through the same security procedures each time you change a phone of computer? Why is Chase the ONLY bank which makes you repeat things you had to do when you opened the account in the first place? Your point suggests the other banks are less secure. Really?

They aren't the ONLY bank that does that. I changed phones last week and had to do a video chat when adding my Monzo account. I'm happy that they take such steps to ensure my account is secure. 

In any case, how often do you change your phone, every month? 

Futuristic

Neil49 said:

gsmh said:

penners324 said:

Sounds a good idea that bank has great security. I've changed phones and made numerous payments and not had any issues

Lol! So you would be happy to go through the same security procedures each time you change a phone of computer? Why is Chase the ONLY bank which makes you repeat things you had to do when you opened the account in the first place? Your point suggests the other banks are less secure. Really?

They aren't the ONLY bank that does that. I changed phones last week and had to do a video chat when adding my Monzo account. I'm happy that they take such steps to ensure my account is secure. 

In any case, how often do you change your phone, every month? 

Starling also. It's concerning more so how some banks have very little checks for switching devices. Then people will be complaining they got hacked and Chase had insecure migration step. 

Don't see it an issue, I also had issues switching phones last night (though I did it with bad lighting) and was approved manually few hours after.  

Daliah

Futuristic said:

It's concerning more so how some banks have very little checks for switching devices. Then people will be complaining they got hacked and Chase had insecure migration step. 

   

Agree, there has just recently been a lot in the Press and ob Social Media about fraudsters who somehow managed to get into people’s accounts on apps installed on new/different phones. Whilst it is a bit painful to have to re-authenticate as a legitimate user, it sadly seems necessary because of the rogues who are after our money.

gsmh

Neil49 

They aren't the ONLY bank that does that. I changed phones last week and had to do a video chat when adding my Monzo account. I'm happy that they take such steps to ensure my account is secure. 

In any case, how often do you change your phone, every month? 

So it looks like the new app based banks all do the same. I look forward to the evidence that changing phones results in more fraud or similar issues for the non app based banks than the others. 

The reaction of some in this forum does not surprise me at all. It’s true to form to be honest. 

Maple08

It took me like 10-15 minutes to get verified after getting the 14 Pro. The new camera actually makes it impossible to take a picture of the driving license because it has to be close and the camera can't focus. Had to use my passport for the first time to take a picture of. 

Daliah

gsmh said:

Neil49 

They aren't the ONLY bank that does that. I changed phones last week and had to do a video chat when adding my Monzo account. I'm happy that they take such steps to ensure my account is secure. 

In any case, how often do you change your phone, every month? 

So it looks like the new app based banks all do the same. I look forward to the evidence that changing phones results in more fraud or similar issues for the non app based banks than the others. 

The reaction of some in this forum does not surprise me at all. It’s true to form to be honest. 

The recent issues covered in the Press and on Social Media involved Santander, Halifax and Lloyds, neither of which - to the best of my knowledge - require re-authentication for using the app on a new device, and they have been severely criticised for that.

Perhaps the app-based banks are a step ahead of the old banks in the security measures that are needed these days to combat fraudsters?

In any case, as somebody has asked already: how often do you change your phone?  Isn't safety of your account/money worth an occasional repeat of verifying your ID?

NB. As an aside, I am not one of the committed Chase groupies who can find no fault with Chase. But in this instance, I think they are doing the right thing.

Daliah

Maple08 said:

It took me like 10-15 minutes to get verified after getting the 14 Pro. The new camera actually makes it impossible to take a picture of the driving license because it has to be close and the camera can't focus. Had to use my passport for the first time to take a picture of. 

So it sounds there is

1. a deficiency with the iPhone 14 that Apple should address, or
2. a deficiency with the ID scanning software that the provider of that software should address

But good to know you can still move your Chase app if you persist.

I am currently holding back from upgrading my iPhone 13 Pro. Too many issues, of all sorts, reported, too few new features that I would value. Though if I did get the 14, I would keep my 13, so would have a fallback option if I can't get an app working on the 14.

masonic

gsmh said:

Neil49 

They aren't the ONLY bank that does that. I changed phones last week and had to do a video chat when adding my Monzo account. I'm happy that they take such steps to ensure my account is secure. 

In any case, how often do you change your phone, every month? 

So it looks like the new app based banks all do the same. I look forward to the evidence that changing phones results in more fraud or similar issues for the non app based banks than the others. 

The reaction of some in this forum does not surprise me at all. It’s true to form to be honest. 

Most banking apps work on the security model that the device itself is a second factor. Therefore, it is right and proper that additional security measures should be taken when a new device tries to log in to a customer's account. In the case of a SIM swap attack, the only thing standing between a fraudster and the removal of money from the customer's account was a 6 digit PIN, which is somewhat unnerving. I would personally rather have an option within the app to deactivate my account in order to move to a new device without ID verification (like First Direct does), but an out of the blue attempt to use the app on a new device is a rare and high risk action that should be regarded with suspicion.