Problems with Halifax

Hart123

I've joined the forum to ask for some advice
My husband died 3 years ago. In the following weeks I notified everyone and supplied the death certificate.
Before we married he opened an account with Halifax - I have never had an account with them. There was £350 in the account at the time of his death
He also opened an account when our daughter was born - there was only £100 
I sent the death certificate to Halifax and received it back with an acknowledgment.
Since his death Halifax have continued to send letters in his name. I have phoned the bereavement department and they assure me I won't hear from them again.
Things came to a head a month ago - received another letter addressed to him on our wedding anniversary. I was so upset I called them again and spoke to a lady who took all the information from his death certificate. Apparently his case was open and closed on the same day which was unusual. She also apologized and said I would receive any money owed within 14 days.
Days later I received another letter asking me to send his death certificate again! I've sent it but I'm so angry - this should have been sorted 3 years ago. I also sent a letter with the death certificate asking how I can make a formal complaint.
I received the death certificate yesterday along with my letter and a slip informing me they will be in touch shortly.
TBH I don't care about the money at this point I just want them to stop sending letters in my husband's name - it's so distressing.
I'm sorry for the long post but I really want to make a complaint - I'm fairly young and I've found everything very distressing - I can't imagine what it could do to someone who is vunerable

Many thanks for reading 

Savvy_Sue

I am so sorry, I can imagine this is very distressing. 

https://www.halifax.co.uk/contactus/how-to-complain.html

You'll have to do a bit of clicking around, but you can phone, write, or use a secure form - I started looking at the secure form and personally I'd try that first (if I could email, I'd do that, but you may be a letter-writing kind of person). 

Hope they finally sort things out for you! 

poppystar

Personally I’d avoid doing it by phone. My experience was that they will either just give you assurances it’s being dealt with or pass you on to someone else, very stressful. They do then follow up with a letter … addressed, in my case, to the deceased telling him what he should do himself if still not happy! Exactly what you are trying to stop happening. 

I’d second using the secure form if possible and assuming it allows you to say what you need - some such forms often rely on giving you categories to select and there may well not be appropriate ones for your issue as, hopefully, it is rare. If it is user friendly then continue, if not, then write to them. 

Good luck and sorry you are having to deal with this

Hart123

Thanks for the replies - I've sent the secure form as advised. I have written to them but they just returned my letter
Next step is to contact my solicitor if I don't get a reply..
Thanks again for the advice offered, much appreciated