Sold a PS4 on Ebay now seller complaining

mjm3346

"I listed that it had a faulty hard drive, put for spares or repairs in the condition - In the item title I even put BROKEN."

If it was simply listed as broken then that should be that but stating broken and listing a particular fault could be taken to indicate that's what's broken

km1500

I agree - listing it as broken with a faulty hard drive would imply to me that although the HDD was faulty everything else was working.

soolin

As previous if a case is opened then phone eBay , don’t just reply to the case but get them on the phone. If eBay are unwilling to lose this in your favour then accept the return. It is definitely worth taking 10 minutes to phone eBay first though and not just accept the return. 

EBay don’t seem to take any notice of messages in open cases, but I have won SNAD cases in the past where my listing was clear and I have phoned. In one instance I sold something and my item specifics said (for instance) brand W H Smith and it was also repeated in the description and in the title , buyer opened a SNAD case as they thought it was ‘Fossil’ and I won as my item specifics said W H Smith. I’ve also won on an item , for instance a teas set, where I mentioned one cup did not match , used the description 6 tea cups and saucers, 5 are pattern Xone tea cup though is a similar pattern Y.

Also if you win an SNAD case any feedback left by buyer is removed.

I’d also block the buyer at this point. One other thing, it is surprising how many times a buyer is sent a label (always via the case) and doesn’t bother to return the item and the case gets closed anyway. 

grandadgolfer

km1500 said:

I agree - listing it as broken with a faulty hard drive would imply to me that although the HDD was faulty everything else was working.

Most people would know what that meant.......but some people will try it on to get it for free 

mrcactus

Update: I replied to the buyer saying it was listed as spares or repairs and was listed as broken in the title, they didn't respond after that and no case has been opened up against me....yet.

cc_user

I hope the case is found in the buyer's favour. Let me explain...

You listed the PS4 as "spares and repairs" with a specific HDD failure. If the buyer bought the PS4 for "spares", you have stitched them up with an undisclosed optical drive problem. If you list something for Spares & Repairs, you need to either:
-  List ALL problems after extensive testing
- List known problems, but state there could be more problems (not fully-tested)
 - Just say "Broken" with no further information

This way, the buyers can make an informed decision on the risk and the market will decide the price based on the available information.

What you have done is akin to selling a car, saying the electric windows don't work, but in reality, the engine wont even start and the gearbox is worn out.

By only stating the HDD issue, you have led the buyer to believe that all the other PS4 parts are salvageable or the PS4 is an easy fix with just a new HDD.

TripleH

@cc_user, I would say to post bullet point factual statements in the advert.

If something doesn't work (that you know) state that.

If the shell is in excellent condition for example, then state that.

I would say no more, but add that 'any questions, please ask' but state that you are not an expert etc.

If the Op stated HDD doesn't work in advert and said everything else fully working, I agree they are on uneasy ground . If they just said in advert HDD issue, then they may not know of other issues. (I know zilch about PlayStation, above advice comes from experience selling items for parts on ebay)

mrcactus

cc_user said:

I hope the case is found in the buyer's favour. Let me explain...

You listed the PS4 as "spares and repairs" with a specific HDD failure. If the buyer bought the PS4 for "spares", you have stitched them up with an undisclosed optical drive problem. If you list something for Spares & Repairs, you need to either:
-  List ALL problems after extensive testing
- List known problems, but state there could be more problems (not fully-tested)
 - Just say "Broken" with no further information

This way, the buyers can make an informed decision on the risk and the market will decide the price based on the available information.

What you have done is akin to selling a car, saying the electric windows don't work, but in reality, the engine wont even start and the gearbox is worn out.

By only stating the HDD issue, you have led the buyer to believe that all the other PS4 parts are salvageable or the PS4 is an easy fix with just a new HDD.

TripleH said:

@cc_user, I would say to post bullet point factual statements in the advert.

If something doesn't work (that you know) state that.

If the shell is in excellent condition for example, then state that.

I would say no more, but add that 'any questions, please ask' but state that you are not an expert etc.

If the Op stated HDD doesn't work in advert and said everything else fully working, I agree they are on uneasy ground . If they just said in advert HDD issue, then they may not know of other issues. (I know zilch about PlayStation, above advice comes from experience selling items for parts on ebay)

Yes, I agree with you both but my issue was that before the HDD packed in, the disk drive was working as I only own physical copies of games. So, as soon as the HDD packed in, I just left the console as it was and listed it on EBAY.

I have over 1000 positive feedbacks on EBay and I never intentionally list things and with-hold any info on the item, in fact I sometimes go into too much detail on the listing, even take pictures of marks on a box etc.

Buyer never opened up a case on me and left negative feedback saying there were loads of issues with the console...not just the apparent two.  How do I know when buyer opened up the console to repair the hard drive (as they stated in  a message) they didn't cause the disk drive problem themselves?

TripleH

I suspect that's YouTube for you.

Lots of videos of people fixing electronic devices that look easy inspire others.

What isn't mentioned is these people's jobs or previous experience.

Sadly it is assumed too many are experts by some (themselves inclured) and when things go wrong everyone else is to blame.