Smartmeter IHD showing "Electricity supply disconnected"

Scot_39

Possibly a distinction to be made here between IHD and Meter.

My two rate meter IHD - only ever shows 1 set of data for electricity - which appears to be the total of both registers for kWh, the total cost per period etc - but does also switch to show the live register charge rate (as switches on/off peak) if fiddle with the display.

But insists on having a completely different set for gas - with no meter connected. 

I have to go to actual meter (outside and a pain in bad weather) - online billing - which only shows me the monthly snap shot not daily - or as I do use a spreadsheet to work out the daily split from total units, total prices and the actual tariffs.

All worked fine until Apr - when EOnNext had a system glitch - that set many customers IHD - to standard credit pricing in Apr - it was still wrong after the July 1st Ofgem cap update - but mine were updated to DD rates about 3 weeks later - late July.

So now have to use the dummy rates - for the 3.5 months+ it was wrong - and then back calculate the true daily costs.