EON Energy Bill | Bought a house | Switching Energy Bills

[Deleted User]

No.  That 23 Aug electricity reading looks wrong - you didn't use 450kWh in a day.  I don't think your reading would be 2629 even now.

edit: Especially as it says 2152 on the photograph of the electricity meter you took on 11 Sept.

webjaved

Deleted_User said:

No.  That 23 Aug electricity reading looks wrong - you didn't use 450kWh in a day.  I don't think your reading would be 2629 even now.

edit: Especially as it says 2152 on the photograph of the electricity meter you took on 11 Sept.

Yeah, something doesn't look right here.

On the PDF bill - it says Total charges for bill -£87.22

The online account then shows this breakdown;

I'm not sure what on earth they are doing here.

webjaved

@[Deleted User]

On WhatsApp chat with EON they are saying;

"I'm afraid since you have already moved to another supplier you can only be billed to 23rd Aug"

"This is because you were sent a final bill in September but it is for the period of 29th Jul 2022 - 22nd Aug 2022."

"Do you have a reading for 23rd August so I can correct it on our end?"

I don't have a reading for the 23rd of August. What now? They'll just have to provide an estimate on this which they are going to be doing now.

webjaved

Update from EON Next

I am sorry about this but I can't change the read from our end.

Your new supplier would be able to correct this when you give readings monthly to reflect actual usage.

But the final bill that they have issued still has the wrong closing date reading - surely the bill amount is not correct?

webjaved

Another update from EON Next;

When your new supplier is able to correct the readings you will be billed correctly.

The final bill was billed to the smart reads we got from the meters and as explained earlier the final bill is for the period of 29th Jul 2022 - 22nd Aug 2022.

Hope this helps.

I've submitted the correct meter readings with Utility Warehouse as the ones that were submitted before were incorrect. So I guess it is for UW to correct any bill that I receive for this? I've had nothing from them yet.

[Deleted User]

Your old supplier gets the closing reading from the new supplier (who you gave it to as an opening reading) - sometimes that can be very slow in the background, but it should pass through.

webjaved

[Deleted User] said:

Your old supplier gets the closing reading from the new supplier (who you gave it to as an opening reading) - sometimes that can be very slow in the background, but it should pass through.

So what do I need to do? Make sure the bill provided by the new supplier has the correct readings on it and pay the final bill from EON???