On the beach

Madmike48

Ok so I called on the beach few weeks back and booked a holiday, I paid deposit and today due to health reasons I decided to cancel, I been told I lose my deposit witch I’m fine with, but also I owe them £1800 something to do with flights. I didn’t receive t&c until I paid the deposit, I got the invoice and t&c link attached to the email, no one told me on the phone that I would be charged. What do I do, I’m not bothered about deposit, also it cost me £80 phone bill to book the holiday as I was on phone for 90 mins. 

If I don’t pay any more of the holiday they still require the £1800 witch again I didn’t know of until I got the t&c in email after deposit paid. 

If I don’t pay they won’t have bailiffs after me will they.. thanks guys

THE HOLIDAY IS FOR MAY 2023

Caz3121

I suspect your booking includes non-refundable flights so these would be need to be paid in full
Given the holiday is not for 8 months you would possibly have been better leaving the booking in case your health improves and you are able to travel or if still not possible then possibly a claim from travel insurance (assuming you already have a policy in place that covers the reasons) 
Onthebeach are no longer part of ABTA
https://www.moneysavingexpert.com/news/2020/09/love-holidays-follows-on-the-beach-in-quitting-travel-trade-asso/

onashoestring

Yes you have to pay what you owe which is in the e-mail you received -If you don’t pay what you owe,  OTB can debit your credit card for the amount .

If you are having to cancel for health reasons then this should be covered by your travel insurance policy . There may an excess to pay - check your policy .

If you believe that the flexible payments were not explained to you and if the phone call was recorded you can ask for a recording of that  phone call under the data protection rules .
E-Mail : privacy@onthebeach.co.uk 

Madmike48

onashoestring said:

Yes you have to pay what you owe which is in the e-mail you received -If you don’t pay what you owe,  OTB can debit your credit card for the amount .

If you are having to cancel for health reasons then this should be covered by your travel insurance policy . There may an excess to pay - check your policy .

If you believe that the flexible payments were not explained to you and if the phone call was recorded you can ask for a recording of that  phone call under the data protection rules .
E-Mail : privacy@onthebeach.co.uk 

I didn’t do insurance yet, I didn’t know the flight is non refundable until after I get the t&c what I didn’t get until after my deposit was paid. I was going to do the insurance at later date.  Even on the call they didn’t say flight non refunded, 

Madmike48

I understand the payments and when they needed paid but I wasn’t told about flights being non refundable, I paid £300 deposit I don’t mind losing that. 

onashoestring

Madmike48 said:

I understand the payments and when they needed paid but I wasn’t told about flights being non refundable, I paid £300 deposit I don’t mind losing that. 

 If they explained the payments on the phone and you agreed then you have to pay what you owe .

Unless you were specifically told that the flights were refundable ? 

Madmike48

onashoestring said:

Madmike48 said:

I understand the payments and when they needed paid but I wasn’t told about flights being non refundable, I paid £300 deposit I don’t mind losing that. 

 If they explained the payments on the phone and you agreed then you have to pay what you owe .

Unless you were specifically told that the flights were refundable ? 

I was told the total cost of my holiday, I paid deposit so I lose that if I cancel but never once told me if they are refundable or non refundable. It’s not for me to know it’s for them to tell me, they know what they are doing and knew I didn’t know what I’m doing as I asked them for places to go.. they also didn’t mention that I will have to pay for seats on the flight, BA told me today that if I don’t pay for seats I can’t get on flight, and no seats would be allocated. 

onashoestring

Madmike48 said:

I was told the total cost of my holiday, …..but never once told me if they are refundable or non refundable. It’s not for me to know it’s for them to tell me, 

Did you ask about the cancellation terms ? 

Before committing to a holiday you should assume that you will not be entitled to a refund for disinclination to travel / changing your mind - unless you have it in writing or specifically have been told that it is fully refundable/ flexible.  If you don’t know  ask . 

 It’s up to you to check before you make a booking - whether you will be able to cancel for a full refund or what the cancellation charges there will be . 

Madmike48 said:

 BA told me today that if I don’t pay for seats I can’t get on flight, and no seats would be allocated. 

I don’t understand your post about BA - is this for the same holiday - If you have cancelled the holiday - why are you still expecting to get on the flight ? 

Caz3121

Madmike48 said:

BA told me today that if I don’t pay for seats I can’t get on flight, and no seats would be allocated. 

I am not aware of any BA fare type that does not give you a seat unless you pay....I suspect you have misunderstood or misheard. 
If you had a BA basic economy ticket and choose not to pay, they will allocate you a seat when you check in 
With other fare types you can select your own seat for free when checkin opens
https://www.britishairways.com/en-gb/information/seating/reserving-your-seat