Money Moral Dilemma: Should I return the 100+ stamps that Royal Mail sent to me by mistake?

al223

elsien said:

Although claiming it’s taken a decent amount of time to try to resolve seems to be stretching the point a little. One phone call/email and slinging an envelope in the post box in passing?
Send back or don’t send back according to your morals but don’t try to justify by claiming it’s been onerous to sort out. 

You're forgetting that they've already had to send them twice. How do you know how long a phone call might have taken, or how long it took to get a response to an email? Lots of people never pass a postbox, which probably isn't a good idea anyway because of the value, it was probably a trip to the post office the first time.

al223

An unscrupulous money saver might suggest everyone exchange their stamps now to take advantage of this exclusive 2 for 1 deal.

silverwhistle

Littledaler said:

  Any "windfall" could be donated to or shared with a charity.

Or to the campaign for postmasters who were wrongly accused of fraud and are still awaiting compensation.

custardy

Ridgehead said:

With the Post Office's immoral actions in discontinuing valid stamps so quickly and making swapping more difficult than just changing them at the post office I would just keep the stamps. You have wasted enough time sorting out their incompetence.
Or charge them @ £30/hr for your time.

1st post to to get Royal Mail/Post Office confused.....

custardy

Sillychuckie said:

This happened to me too. Isn't an isolated event.
Sent in around £90 worth of stamps, and they sent me the replacements in quadruplicate (to the value of £360).
They are managing the process with a spreadsheet, and either they are getting rows copied accidentally into different parts of the sheet, or they are processing the rows multiple times without marking them as done. (possibly different users sharing a single sheet on a network share or something, causing the 'last save' to win).
That is what the lady said to me on the phone when I reported it.

RM love and Excel sheet....

bibsan

If you were an honest person you would just send them back, it shouldn't even be a dilemma.

crmism

Your difficulty appears to be another symptom of the crass inefficiency we suffer at the hands of big business these days. Keep what you've been sent in error, and use them.