Got this message from BT 

Hello, BT here. We're sorry but we've had to move your activation date because of essential engineering work. We'll be back in touch with an update as soon as possible.

While you wait to be connected you can access free wi-fi by using our BT Hotspot app. For more info visit: bt.com/app

anyone else had this message when having BT installed?? 


Router delivery date Thurs 8th (Will be delivered on Saturday due to strikes)
Activation date Friday 9th sept 

Hopefully will be all activated by the 17th or will it be allot longer? 

Replies

  • Neil_JonesNeil_Jones Forumite
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    Depends on the engineering work.  Only BT can answer your question.
  • GTR_KingGTR_King Forumite
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    yeah I know all I been told by BT Is my router has been dispatched should arrive on or just after 8th Sept and will get a new activation date which will be after the engineering work has been completed hopefully not more than a week or so
  • GTR_KingGTR_King Forumite
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    Update still no internet..

    BT have sent me 4G Wifi min hub 

    I have been told that due to active phone line going from Green FTTC Cabinet to my flat BT/Openreah can't activate my BB Until that line has switched to 0ld tenants new home or it has ceased, or been giving authorisation to take that line over, 

    also been told there a slim chance openreach might reject my order if there is no cease date/other provider rejects BT's offer to take over the line, and will have to wait till old tenants sort it out. 
  • brewerdavebrewerdave Forumite
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    So nothing to do with "engineering works" - the old tenants haven't cancelled their agreement ,probably because they were still in a minimum length deal and are arguing about early termination costs !!
  • GTR_KingGTR_King Forumite
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    Yep sounds like it & until they have moved their BB to new property or the line has ceased I can’t get BB annoying but gotta wait it out 
  • edited 16 September 2022 at 10:04PM
    ChinoChino Forumite
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    edited 16 September 2022 at 10:04PM
    probably because they were still in a minimum length deal and are arguing about early termination costs !!
    Unlikely the previous tenants were arguing about anything. More likely they just cancelled the direct debit with their ISP and moved out, safe in the knowledge that the ISP will never trace them.
  • GrumpyDilGrumpyDil Forumite
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    Silly question but don't suppose they left a router behind as line might still be active?

    My daughter had that recently where she found the existing virgin line was still active after moving into new flat. 
  • edited 16 September 2022 at 10:40PM
    GTR_KingGTR_King Forumite
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    edited 16 September 2022 at 10:40PM
    Chino said:
    probably because they were still in a minimum length deal and are arguing about early termination costs !!
    Unlikely the previous tenants were arguing about anything. More likely they just cancelled the direct debit with their ISP and moved out, safe in the knowledge that the ISP will never trace them.
    If that the case how do I go about getting that line cancelled?

    Nothing left in the flat just a flashing orange light on the BT Super Hub 2 No update if & when I will be activated 
  • edited 17 September 2022 at 9:00AM
    iniltousiniltous Forumite
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    edited 17 September 2022 at 9:00AM
    When taking over an existing service ( that is still working ) , a letter is sent to the address from the existing ISP, stating that another company has asked to take over service , and to call if this is a mistake or a ‘slamming’ attempt, and  if no contact is made then the transfer will go through in 10 days, so if it is a mistake or fraud , there are 10 days to stop it happening, if this were for an existing occupant and was a genuine migration, they obviously they wouldn’t call , but wait, and in 10 days they join their new ISP.
    If it were because there is a new occupant , the letter ( addressed to the previous occupants ) goes unanswered , so 10 days after the letter ,  the transfer takes place….so , has a letter from the previous occupants ISP arrived (addressed to the previous occupants ) ?, if it has then the procedure is underway , however this is a pretty common occurrence, so it’s unclear why the new ISP would confuse the issue , with talk of engineering work , if the issue is just a working line takeover,
    I think there may be more to this than simply the old occupants still paying for a service they cannot be using, and making the working line process necessary, perhaps the line is faulty and OR need to intervene.
    If the OP is getting a telephone service with their  broadband ( even if it’s not really wanted ) try a phone in the socket , is there a dialtone ? unless it’s DV telephony , then doing this would be pointless 
  • edited 17 September 2022 at 6:44PM
    GTR_KingGTR_King Forumite
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    edited 17 September 2022 at 6:44PM
    Update: 

    it was all my faulty lol when I placed the order I clicked on yess to take over existing line which meant when openreach tried to activate me they couldn't as was no line at property to take over so my order been cancelled by openreach gotta re order again on Wednesday maybe not discounted price :smile: hopefully It won't get cancelled 
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