Blue Light Card Goats

PoGee
PoGee Posts: 636 Forumite
Fourth Anniversary 100 Posts Name Dropper
edited 6 September 2022 at 3:20PM in Consumer rights
I get this card every couple of years. Expiry was due at the end of August but they started hounding me a couple of weeks prior. I paid their £4.99 on 30/08/22 and uploaded my staff ID as per previous years. They refuse to acknowledge receipt of the ID, instead sending repeated messages regarding 'upload your ID'. I emailed a complaint to a couple of named members of staff (along with the ID attached). No response other than generic - please upload your ID emails. I know it's only £4.99 but what if that's happening with other people? Can I ask for my money back?
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