Flight delay and car rental no show

Hi all,

I had a flight delay with Tui of over 6 hours. This resulted in my car rental company putting me down as a no show as I was 6 hours late and that is the no show policy. The car rental company (GoldCar) did have my flight number. 

As a result I had to purchase another car rental on top of the first booking, which was classed as a no show. 

Has anyone had a similar experience? I have claimed flight compensation for the delayed flight but just wondering if there is any possibility of getting a refund on the car rental. I have travel insurance and paid for the car rental on my credit card




  • JPearsJPears Forumite
    5.1K Posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I've used GoldCar once. Never again. 'nuff said.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
  • edited 6 September 2022 at 7:19AM
    onashoestringonashoestring Forumite
    1.6K Posts
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    edited 6 September 2022 at 7:19AM
    The airline are not responsible for refunding you for consequential losses .

    GoldCar - Do not rely solely on anything that you were told verbally about a No show policy - Check the T& Cs of the car hire documents when you booked the car hire - what does it say about how long you have to collect the car - when they have your flight number . Do they say that you must contact them to advise of the delay ? 

    You can also check your travel insurance policy to see if it covers consequential losses resulting from flight delays .( each policy is different)
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