Help with getting a replacement computer motherboard.

Flat_Earther

the_lunatic_is_in_my_head said:

Keep_pedalling said:

Amazon have choice to repair, replace or refund and the choice of those options is entirely down to them.

molerat said:

You cannot insist on the manufacturer doing anything, you have no contract with them.

Your contract is with Amazon who have consumer legislation to comply with and they are doing that with a full refund. Again you cannot insist which path they choose to go down as long as they comply with the legislation.

Unfortunately what you would like to happen, what would be the common sense thing to do or what would provide the best customer service outcome don't come in to it especially with large corporations.

tasticz said:

no rights unfortunately, amazon can repair, replace or refund as they wish.

These replies are sort of correct* in terms of consumer rights but if the goods come with a warranty does that not form part of the contract?

There's a lot of info online about extended warranties but I couldn't find anything about free warranties that come with the goods. 

Does this mean a warranty is effectively worthless if it isn't upheld or does the consumer have any redress against the trader for breach of contract? It would be interesting to know the correct legal position regarding enforcement of a free warranty. 

*I say sort of correct as the consumer is entitled to a repair or replacement, subject to caveats, and is then entitled to a refund or price reduction if those caveats apply, it isn't particularly the trader's choice as such. 

It IS the trader's choice as there is no reasonable mechanism for a person to disprove that

The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

Again, you keep sticking to the literal word of the law without taking into account how it is applied.

You'd make a terrible lawyer.

the_lunatic_is_in_my_head

Flat_Earther said:

the_lunatic_is_in_my_head said:

Keep_pedalling said:

Amazon have choice to repair, replace or refund and the choice of those options is entirely down to them.

molerat said:

You cannot insist on the manufacturer doing anything, you have no contract with them.

Your contract is with Amazon who have consumer legislation to comply with and they are doing that with a full refund. Again you cannot insist which path they choose to go down as long as they comply with the legislation.

Unfortunately what you would like to happen, what would be the common sense thing to do or what would provide the best customer service outcome don't come in to it especially with large corporations.

tasticz said:

no rights unfortunately, amazon can repair, replace or refund as they wish.

These replies are sort of correct* in terms of consumer rights but if the goods come with a warranty does that not form part of the contract?

There's a lot of info online about extended warranties but I couldn't find anything about free warranties that come with the goods. 

Does this mean a warranty is effectively worthless if it isn't upheld or does the consumer have any redress against the trader for breach of contract? It would be interesting to know the correct legal position regarding enforcement of a free warranty. 

*I say sort of correct as the consumer is entitled to a repair or replacement, subject to caveats, and is then entitled to a refund or price reduction if those caveats apply, it isn't particularly the trader's choice as such. 

It IS the trader's choice as there is no reasonable mechanism for a person to disprove that

The consumer cannot require the trader to repair or replace the goods if that remedy (the repair or the replacement)—

(a)is impossible, or

(b)is disproportionate compared to the other of those remedies.

Again, you keep sticking to the literal word of the law without taking into account how it is applied.

You'd make a terrible lawyer.

And your good self sticks to the position that these issues are only going to be resolved via the small claims process. Nearly all posters will either see their issue resolved or give up, I can't imagine many complaints we read on here actually end up in small claims and even if they did that "proof" you refer to is 50/50, as you of course know. 

The reason for the importance of providing posters seeking help with the correct information is that, particularly in the case of bigger businesses, bypassing front line CS and stating your entitlements is more likely to see a result, perhaps because the company sees you as a potential thorn in their side rather than out of any respect for your consumer rights but the end is all the same. 

Of course some of us are here to help others, some have their own agenda.....