Gatwick drop-off Autopay failure

mrpsmith

Hi,

Received a PCN dated 1/9/2022 for a drop off at Gatwick on 2/7/2022. However, I have an Autopay account set up and it seems that the visit wasn't recorded. Previous and subsequent visits in this car were recorded (we use Gatwick a lot)

When appealing do I simply mention that or do I need to add anything else?

Many thanks

Le_Kirk

If the visit wasn't recorded how did they manage to send a PCN?  I would get hold of the Autopay Account people and give them a shaking!

Coupon-mad

mrpsmith said:

Hi,

Received a PCN dated 1/9/2022 for a drop off at Gatwick on 2/7/2022. However, I have an Autopay account set up and it seems that the visit wasn't recorded. Previous and subsequent visits in this car were recorded (we use Gatwick a lot)

When appealing do I simply mention that or do I need to add anything else?

Absolutely DO NOT appeal without reading the NEWBIES thread and other NCP Gatwick threads first!  

Certainly no ticking 'DRIVER' on the dropdown menu.

mrpsmith

Short and to the point appeal submitted.

Reply from NCP 5 days later  -  notice cancelled. 

Coupon-mad

Yay! Well done. Easy when you know how!

mrpsmith

Another visit to Gatwick today and another failure to record the visit. It's like their ANPR isn't fit for purpose.

Now, do I pay manually, or wait for the inevitible PCN and rip them a new one again?

Grizebeck

Just await the pcn

Coupon-mad

Rip them a new one.

You could also complain to Sara Roberts at the BPA who already has an open investigation about NCP little scheme at Gatwick:

sara.r@britishparking.co.uk

Le_Kirk

mrpsmith said:

Another visit to Gatwick today and another failure to record the visit. It's like their ANPR isn't fit for purpose.

Now, do I pay manually, or wait for the inevitible inevitable PCN and rip them a new one again?

If they didn't record the visit (so that you are unable to pay presumably) what evidence are they going to use to issue a PCN?

Half_way

ANPR isn't fit for purpose.

There we go, thr answer is in the post.

 ANPR when used on its own as is, is not fit for the purpose of generating pakrng charge notices or other charges.

 Even on the Dartford crossing - which i use but just not enough for an account,  i get a free crossing every now and again as the ANPR fails to record my vehicle.

mrpsmith

Le_Kirk said:

mrpsmith said:

Another visit to Gatwick today and another failure to record the visit. It's like their ANPR isn't fit for purpose.

Now, do I pay manually, or wait for the inevitible inevitable PCN and rip them a new one again?

If they didn't record the visit (so that you are unable to pay presumably) what evidence are they going to use to issue a PCN?

They managed to do this for the visit which I started this thread with. I won with an 18 word appeal.

On the post-pay website there is an option to manually enter the visit of they can't match it. It's like they knew ANPR would be a PoS