Salon refund for peeling Shellac?

katieellenA

Morning all,

Need help please - last night at 5.30pm I went to a salon i've used before to get a removal and redo of Shellac. But by 9pm, it was peeling and bubbling on 5 of my fingers (never had this before). I immediately emailed the salon with pictures to let them know.
I'm also now on holiday, I left first thing this morning and wont be back until 5 days time.
The salon originally asked if I could make it first thing, which I said I could not. They then offered for me to have £4 added to my account for my next appt.
Considering 50% of my nails are ruined, this doesnt cut it, when I paid £27 for the service.
After a further reply they then offered £9 credit.
I'm still not happy with this though, as to get them redone will be about £15 while I'm away.

Any advice please? Am I due a full or partial refund? It is not my fault I am away - that's a key reason people get their nails done right?!

Thanks,

katieellenA

Also, should add - I had to pay cash as this is the only payment they accept
(Also, does the threat of reviews online work - not that I want to play dirty) I'm just gutted!

Bradden

I think part of the problem will be that the salon have no idea what has caused this. Presumably they regualary offer this service without issue. For all they know you could you have come into contact with something which could have caused this.
It's a shame they won't offer more than £9 but legally I'm not sure you could do much.

katieellenA

Thanks - I'm convinced its down to them not being under the lamp long enough.

TELLIT01

Bradden said:

I think part of the problem will be that the salon have no idea what has caused this. Presumably they regualary offer this service without issue. For all they know you could you have come into contact with something which could have caused this.

I agree with this.  I wonder if the OP used something on their hands which then don't normally use, particularly as this was immediately before going on holiday.  Whether they did or not, it's really going to come down to the goodwill of the nail bar owner.

pinkshoes

TELLIT01 said:

Bradden said:

I think part of the problem will be that the salon have no idea what has caused this. Presumably they regualary offer this service without issue. For all they know you could you have come into contact with something which could have caused this.

I agree with this.  I wonder if the OP used something on their hands which then don't normally use, particularly as this was immediately before going on holiday.  Whether they did or not, it's really going to come down to the goodwill of the nail bar owner.

I disagree with this. A nail technician should thoroughly cleanse the hands in preparation for the shellac nails, to make sure any residue that might affect the nails is removed. Once shellac is applied properly, then it's really hard to get it off. 

If it's peeling after such a short period of time, then the fault will lie with the technician who has not prepped them properly or not done them sufficiently. 

@katieellenA - the salon's offer of £4 is unacceptable. I would want them re-doing for FREE next time. As it's quite normal to get nails done just before you go away, then obviously you couldn't just go back, but your photos are sufficient evidence. It would also be expected for you to go to a salon to have them re-done when on holiday if nails are important to you.

I would reply stating that the £4 is not acceptable as the shellac manicure looks awful, and you would like them re-doing in the future for free. If you do not get a satisfactory solution, then personally I would leave a poor review showing the photos of the badly done nails, then never use them again. It will cost the salon more than re-doing the nails in the long-term.

Bradden

@pinkshoes I understand your point and you probably kn ow more about nail than me! My thought was that the OP "could" have come  into contact with a solvent like Acetone which I thought would affect the Shellac.. is this not possible?

pinkshoes

Bradden said:

@pinkshoes I understand your point and you probably kn ow more about nail than me! My thought was that the OP "could" have come  into contact with a solvent like Acetone which I thought would affect the Shellac.. is this not possible?

Coming into contact with acetone wouldn't just make them peal though. Shellac nails are an absolute ar*e to get off! The OP would have consciously had to soak her nails in acetone. 

The first time I had mine done I walked round trying to to touch anything with them. 3 weeks later they still looked amazingly good, which is surprising given I teach science (so LOTS of handling of chemicals and practical equipment) and I'm also really clumsy! When they eventually looked tatty, it was really hard work getting them off!

They would only peal if not applied properly or nails not prepped properly.

springmagpie

As a qualified nail tech it sounds like the gel polish used has "gone off" sometime a bottle will do this. I'd always offer to do the set for free. It does happen very occasionally, the salon should know this but I suppose once you walk out it could be for any reason so no "right" to a refund

Skiddaw1

I agree with the above. When applied properly, it's well nigh impossible to remove shellac. I'd also be wanting my nails done for free next time especially if it is a salon the OP uses regularly.