Train Tickets

laserbeam

Me and my wife bought train tickets three weeks ago to travel on the15 of this month and wondered what are our rights if our train service is cancelled due to the ongoing rail dispute.And what happens if there are no trains available for our return journey.if we managed the outgoing trip.

laserbeam

I forgot to say that the train service we use are East Midlands Trains

MSE_James

The East Midlands Railway website gives details on your rights here:

https://www.eastmidlandsrailway.co.uk/rail-strike 

I've moved this thread to our Public Transport & Cycling board where such questions are often asked.

laserbeam

I also forgot to mention we are catching a Thameslink service from our local station to St Pancras and
 from there we get the East Midlands train to Leicester.

MSE_James

From which company did you purchase the tickets? It is the retailer who deals with refunds in the event that the train service does not run.

(As distinct from Delay Repay compensation, which is obtained from the operator of the train that caused you to be delayed.)

laserbeam

We got our tickets from Rail Line as we normally due and I still have the receipt with the reference number on it.I suppose I have to go to their website to get refund.But what happens when there are no trains to return home on which is possible

KeithP

laserbeam said:

We got our tickets from Rail Line...

Who??

Do you perhaps mean www.thetrainline.com? Or someone else?

Neil49

laserbeam said:

We got our tickets from Rail Line as we normally due and I still have the receipt with the reference number on it.I suppose I have to go to their website to get refund.But what happens when there are no trains to return home on which is possible

Given that a strike has been officially announced then you should get a refund without any problem. 

The fact that you are travelling by one service to St Pancras and then onwards to Leicester is further justification for a full refund as it is highly unlikely that all services will run on time for your connections. 

macman

Pointless using thetrainline.com and having to pay a booking fee of up to £1.50. Just book through any of the operating companies.

p00hsticks

laserbeam said:

But what happens when there are no trains to return home on which is possible

What sort of tickets do you have ?

Are you intending to travel there and back in a day or is it an open return ?

If you are trying to travel on a date for which a strike has been announced, then you can either get a refund of your ticket or use it to travel on another day close to the date of original travel (I suggest checking with the operator as to the exact window you have). But you won't be able to get any reimbursement for any costs you incur over and above your train ticket if you manage to travel so far and then get stranded (e.g if you end up having to stop in a hotel or get a taxi becasue of announced strike action)

laserbeam

We are going on the 15th and returning on the 19th We are getting a Thameslink train to St Pancras then a East Midlands train to Leicester.East Midland trains have said that anyome with a ticket for the 15th can use it on the 14th but still waiting to fnd out if Thameslink will do the same otherwise will have to cancel journey and get my refund