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No we booked separate flights and accommodation. But thanks for the reply, much appreciatedWestin said:Was this a package holiday trip? If so the package travel organiser has a responsibility to find an alternative flight for your holiday, at no additional cost.
Thanks. Will try the claim route once we have decided what the most appropriate flights for us are. Thanks for the reply!bagand96 said:You can't claim compensation because as you say they've given you more than 14 days notice.
Under UK legislation (UK adopted EC261) they have to offer your choice of a refund or an alternative flight, even if on another airline. In theory Corendon should rebook you, however in practice with most airlines you'll have to book it yourself and then claim the cost back. Don't accept the refund as that can make it more complicated.
Corendon say on their support pages that they undertake to follow EC261 Refunds & Claims - Corendon Airlines and it seems you can start a claim (they call it a complant) from there.
Hi Bagand96,bagand96 said:You can't claim compensation because as you say they've given you more than 14 days notice.
Under UK legislation (UK adopted EC261) they have to offer your choice of a refund or an alternative flight, even if on another airline. In theory Corendon should rebook you, however in practice with most airlines you'll have to book it yourself and then claim the cost back. Don't accept the refund as that can make it more complicated.
Corendon say on their support pages that they undertake to follow EC261 Refunds & Claims - Corendon Airlines and it seems you can start a claim (they call it a complant) from there.
""Dear Corendon passenger,
We would like to express our sincere apologizes for the sudden cancellations and delays you have experienced in Europe this year, especially in Germany, due to staff shortages.
As you know by now, all airlines and passengers are facing the same problems during the summer season 2022.
Unfortunately, the airports, handling companies, security, and police did not calculate in advance that they were not able to handle the expected intensity and volume this year at the airports.
We would like to state that we kindly ask you to make your complaints to the necessary authorities or responsible airports.
For any complaint arising from cancellations or delays caused by any staff shortages at the airports, kindly contact them directly, as we as an airline are not responsible in any way for these delays and problems.
As such, we regret to inform you that we will reject any claim arising from external factors.
Again, we are sorry that we cannot offer you the services you are used to from Corendon Airlines, we do everything in our power with our team to fly you to your destination!!""
And conveniently on the email I received notifying me of the cancellation they have said it was as a result of staff shortages;
They are correct in saying they aren't required to pay compensation when it's caused by external factors outside their control.richandria said:Hi Bagand96,bagand96 said:You can't claim compensation because as you say they've given you more than 14 days notice.
Under UK legislation (UK adopted EC261) they have to offer your choice of a refund or an alternative flight, even if on another airline. In theory Corendon should rebook you, however in practice with most airlines you'll have to book it yourself and then claim the cost back. Don't accept the refund as that can make it more complicated.
Corendon say on their support pages that they undertake to follow EC261 Refunds & Claims - Corendon Airlines and it seems you can start a claim (they call it a complant) from there.
I've checked through the Corendon website for complaints and when I go to file a complaint I get a pop-up message which reads:""Dear Corendon passenger,
We would like to express our sincere apologizes for the sudden cancellations and delays you have experienced in Europe this year, especially in Germany, due to staff shortages.
As you know by now, all airlines and passengers are facing the same problems during the summer season 2022.
Unfortunately, the airports, handling companies, security, and police did not calculate in advance that they were not able to handle the expected intensity and volume this year at the airports.
We would like to state that we kindly ask you to make your complaints to the necessary authorities or responsible airports.
For any complaint arising from cancellations or delays caused by any staff shortages at the airports, kindly contact them directly, as we as an airline are not responsible in any way for these delays and problems.
As such, we regret to inform you that we will reject any claim arising from external factors.
Again, we are sorry that we cannot offer you the services you are used to from Corendon Airlines, we do everything in our power with our team to fly you to your destination!!""
And conveniently on the email I received notifying me of the cancellation they have said it was as a result of staff shortages;
""Due to the congestion at European airports and the insufficient number of airport personnel, we had to cancel the following flights.
Thank you for your understanding""
I struggle to see how they can blame staff shortages 7 weeks before we are due to fly? I presume this would be a fruitless task as it would appear as though they will just reject the claim. I presume there would be no point in trying to claim through Dalaman airport?
Thanks again for your time
