No account set up yet - what are my options

jarv81178

Hi, I moved into my new home in march this year and Ovo Energy my supplier have not yet been able to setup an account for me for my Gas and Electric, I believe I now owe about £550 or so?! I have rang then numerous times and the have not yet been able set up my account properly due to address problems?! and other issues. Can I use a different supplier or what are my other options? 

Robin9

Have you made a formal complaint with OVO -  in writing ?

EssexHebridean

What are their reasons for not having been able to set up accounts for you? Right now as far as I can see there are no "other options" for you - as I'd imagine until OVO have got you properly set up they're likely to block any switch you might instigate. You are an OVO customer and clearly need them to get their act together! "Address problems" sounds a bit vague allowing that presumably OVO were able to set up accounts for your predecessor - or by "new home" do you literally mean "new" as in a new build?

I assume that you are keeping a close eye on your use and projected costs, and are setting aside accurate amounts each month to be able to pay the bills when they arrive? Do make sure you take readings of both meters on 30/9 to ensure that you are charged correctly to the cap change date. 

jarv81178

I have just complained to the Ombudsman Services

elsien

Do you not need to exhaust the company complaints procedure first before going to the Ombudsman? Have you done that?
If you answer the questions  EssexHebridean has asked then it will be easier for people to make suggestions that might help.

macman

You can work out your usage from the meters, and then calculate the likely debt. As long as you are then saving the necessary amount, you can just carry on enjoying the credit from Ovo. You've done all you can, this is their problem to resolve.
If this is a new build and they are already the deemed supplier, how can there be an address issue?
Are your meters already on the database, or are you shipperless?

pochase

Was Ovo the supplier in your new home when you moved in or did you "switch" to them because they were your supplier in your old home?

If they were not the supplier at your new address already they won't be able to switch you if the current supplier blocks it.

If they were the deemed supplier did you take a meter reading and call them to open your account?

brewerdave

elsien said:

Do you not need to exhaust the company complaints procedure first before going to the Ombudsman? Have you done that?
If you answer the questions  EssexHebridean has asked then it will be easier for people to make suggestions that might help.

The Ombudsman accepted a complaint from me against Together Energy when they had not responded at all for 8 weeks to any complaint - forget going thru their complaints procedure !!

Joyful

If it is a new build, I have been waiting since June for British Gas to update the industry for a customer. Theye cannot set up an account until this is done.

elsien

brewerdave said:

elsien said:

Do you not need to exhaust the company complaints procedure first before going to the Ombudsman? Have you done that?
If you answer the questions  EssexHebridean has asked then it will be easier for people to make suggestions that might help.

The Ombudsman accepted a complaint from me against Together Energy when they had not responded at all for 8 weeks to any complaint - forget going thru their complaints procedure !!

That’ll be because the Ombudsman will look at complaints if you’ve given the provider 8 weeks to deal with it and they haven’t. 

Doesn’t mean you can ignore the complaints process completely. 
Where do British Gas fit into the picture if you think Ovo is your supplier? Were they the original supplier who you are trying to transfer from? 

[Deleted User]

Hi,

if it is a new build the address problem may be a mix up between plot number and house number.