Broadband compensation - service cancelled 1 month too early.

throughtheblue

As I'm due to be moving, Plusnet agreed to let me out of my contract early without additional fees due to the internet speed in the new area being such a downgrade.

The first operative at Plusnet scheduled the cancellation of services one month too early. I phoned back instantly, and Plusnet corrected the end of service date, to which I recieved confirmation of.

Despite this, the service was accidentally cancelled a month early. I woke up Friday morning with no broadband and phoned plusnet, who have begun reversing the process. As it stands, I have to wait another 48 hours before they can confirm when the broadband will be back up and running.

What compensation am I due in this situation? They agreed to cover £20 worth of Bt Wifi Hotspot, however this is due to run out. Are they obliged to cover these expenses, as well as compensation for their mistake?

anniecave

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automatic-compensation-need-know  you could ask whether this applies to you (but the £20 already given may be deducted from this)

throughtheblue

So if it's back online Wednesday, that would be 7 days x 8.40 = £58.80 compensation, then possibly take away £20 for the BT Wifi Hotspot expense.

littleboo

No, because the compensation starts after two full working days.