3 taking DD after move to Smarty

I moved to Smarty from 3 about a month ago. When porting I was told I owed 3 £0.00. After porting they took my usual DD. Obviously I should have deleted my DD at my bank but will I have to chase 3 for it neck or will it be automatically refunded?

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  • born_again
    born_again Posts: 13,686
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    Contact bank to get it refunded.
    Life in the slow lane
  • I moved to Smarty from 3 about a month ago. When porting I was told I owed 3 £0.00. After porting they took my usual DD. Obviously I should have deleted my DD at my bank but will I have to chase 3 for it neck or will it be automatically refunded?
    It can take a couple of billing cycles to complete the end of a mobile contract (depending on where in the cycle you port out). Don't cancel any DD yet because that needs to be active to allow any credit back to you.
  • skycatcher
    skycatcher Posts: 326
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    I moved to Smarty from 3 about a month ago. When porting I was told I owed 3 £0.00. After porting they took my usual DD. Obviously I should have deleted my DD at my bank but will I have to chase 3 for it neck or will it be automatically refunded?
    It can take a couple of billing cycles to complete the end of a mobile contract (depending on where in the cycle you port out). Don't cancel any DD yet because that needs to be active to allow any credit back to you.
    And what might happen if some idiot had subsequently cancelled the DD!
  • Have a word with your bank, might be able to reinstate it.
  • chistery
    chistery Posts: 203
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    Also keep an eye on your Three account to ensure it's closed and they don't bill you and try and take more money. Getting your credit report fixed due to their error is a lot of hassle. Better to pay a bill and claim a refund unfortunately.
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