Advice on Options regarding Canon Printer

theGrinch

Trying to understand my rights here before deciding the next step.

In summary, on  11th February purchased a Canon TS via Curry's eBay store. Cost £45

After getting an E03 code I contacted Currys on 12th August. Some days later, I was directed to their webchat then call centre.

I was taken through some steps before being told it was faulty and that I needed to speak direct to Canon.

On Monday 20th August I called Canon and was taken through similar steps. Again, it was determined that the printer was faulty and had to be repaired.

Canon sent a form which I completed and returned. Canon then sent a sheet to print out and include when sending my printer for repair. However, no details were given of any centres I could take it to or postage options.

I asked Canon for these details and a week on, I am yet to receive a reply. It's been pretty frustrating

Should I ask Currys to replace it? Alternatively, could I contact Currys and reject the goods?

Am I able to ask my credit card company to step in and initiate a chargeback?

Am am trying to get a handle on my consumer rights here and your advice is gratefully received.

Alderbank

theGrinch said:

Canon sent a form which I completed and returned. Canon then sent a sheet to print out and include when sending my printer for repair. However, no details were given of any centres I could take it to or postage options.

I asked Canon for these details and a week on, I am yet to receive a reply. It's been pretty frustrating

Should I ask Currys to replace it? Alternatively, could I contact Currys and reject the goods?

Am I able to ask my credit card company to step in and initiate a chargeback?

You can ask Currys to do it but they will tell you to send it to Canon, as Canon themselves have said.
You are too late to reject the printer. It is the retailer's choice what to do but it is your right to have a fully working printer or a refund.
Don't initiate a chargeback at this stage. It would complicate things. Chargeback is when you have failed to agree with the retailer.

I am surprised that Canon did not tell you this:

CRC (Tasktron Ltd) are the sole Authorised Repair Centre for Canon (UK) Ltd's range of Inkjet / Bubblejet Printers, Multifunctional Printers, Fax Machines, Scanners and Calculators - Both In & OUT of Warranty.

If you have a Canon Product in need of repair please contact us either by email info@crc-tasktron.co.uk or call us on 01483 776060, our opening hours are 8.30-5.00 Monday to Friday. All enquiries will be answered within 4 working hours. (Standard Rate)
If your machine is Under Warranty, please ensure that you enclose a valid "Proof of Purchase" (purchased within the last 24 Months) when sending your machine in to us for repairs.

CRC (Tasktron Limited), Unit 3 Wintonlea, Monument Way West, Woking, Surrey, GU21 5EN