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CHAPS payment failed to arrive

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Comments

  • robatwork
    robatwork Posts: 7,258 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    The thing I've learnt so far on this thread is how bad that seatbelt analogy is to a CHAPS payment.

    Looking forward to Mark updating regularly as he's a good chap.
  • OceanSound
    OceanSound Posts: 1,482 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    The highlight for me in this thread was how banks can misplace money regardless of the systems in place. As if all banks are responsible for the dappy staff member at Lloyds and the duff procedure followed.
  • Daliah
    Daliah Posts: 3,792 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    The highlight for me in this thread was how banks can misplace money regardless of the systems in place. As if all banks are responsible for the dappy staff member at Lloyds and the duff procedure followed.
    It is, sort of, reassuring that they still have humans in Lloyds. Rather annoying that these humans occasionally make errors, and it's obviously up to Lloyds to suitably apologise and to make good any financial losses.
  • xylophone
    xylophone Posts: 45,590 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Anybody short of a supernatural being can make a mistake.

    The bank needs to apologise, refund fees and pay  compensation for the trouble and anxiety caused to the customer.

    What is worrying is the time it seems to have taken to establish what exactly happened?
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