CHAPS payment failed to arrive

MarkC61

Day 6 - still nothing from Starling!

@Standingstrong - Starling simply asked for some evidence of the property purchase, so I sent them the exchange of contracts & bill of sale on 25th from our solicitor - no comment received at all.

And yes, I've checked the online statements.

@xylophone- request for MT103 has gone into Lloyds (remitter) ... But, frankly, even if it is AML checks, I don't think radio silence for 6 days (& counting) is good practice.

masonic

MarkC61 said:

But, frankly, even if it is AML checks, I don't think radio silence for 6 days (& counting) is good practice.

Unfortunately that is what is required by law if there is an investigation in progress.

born_again

You could have rung Lloyds over the weekend to start the process.

MarkC61

@masonic - just had it confirmed that there is no AML check going on. They have just lost the money!

masonic

MarkC61 said:

@masonic - just had it confirmed that there is no AML check going on. They have just lost the money!

If they've told you they've lost the money, then that's quite embarrassing, and they certainly should have been communicating with you on Friday.

Daliah

MarkC61 said:

@masonic - just had it confirmed that there is no AML check going on. They have just lost the money!

No bank would volunteer whether there is an AML check going on as their licence prevents them from sharing this information.

MarkC61 said:

Day 6 - still nothing from Starling!

Has your father got written confirmation from Lloyds that Starling has received the payment? When did he receive this, and when did you share that confirmation with Starling?

phillw

Daliah said:
No bank would volunteer whether there is an AML check going on as their licence prevents them from sharing this information.

Yeah, they are more likely to say they lost it (or the dog ate it) than admit that it's on hold.

This is great for compensation when making a complaint as they have to lie to you and then they have to pay compensation for the ridiculous performance they put on. But of course it's not as good when you're worried about a house purchase falling through.

Back to the original post, if the house purchase falls through then it falls through. I'd want some compensation regardless, but it's unlikely to adequately compensate you.

Standingstrong

RING THEM. And ask them what’s going on.

a bank can’t just “lose” your money.. it’s impossible 

so clearly they think is suspicious and by LAW they are not allowed to disclose to you what there investigating as it’s an offence

so you need to ask Starling what evidence they need and send it to them ASAP. 

If you cannot give them evidence and just ignore it then you’ll end up having all your accounts closed and a CIFAS onto your name

And ask lloyds to see what’s going on they're side they can give you some infomation surely regarding it. 

we can only give you advice.. you just got to follow it so please just ring starling and lloyds.. 

let us know 
ST x 

xylophone

They have just lost the money!

There is a difference between "cannot immediately locate"/ "cannot reveal cause of delay in receipt" and "lost".

 Short of some sort of fraud/misallocation, the money is not lost - it is somewhere within the system and the MT 103 should show where?

Grizebeck

Has it been found?