Octopus Tracker Tariff

Spoonie_Turtle

macman said:

That (applying by email) appears to apply only if you are an existing Octopus customer?

Good point, it may do.  That said, it does seem to be their generic address and is the one given for smart meter queries on the Agile page for new customers.  Nothing given on the Tracker page though. 

I don't think there'd be any harm in trying it as an option but yes, good to be aware there's a chance it might not work.

QrizB

macman said:

It says that there is currently a waiting list, but when you follow the link, it just takes you to a phone number: there doesn't seem to be any way to join the waiting list online.

The web page needs updating and is wrong. There is no waiting list.

You can switch to Octopus by email (I did) or can phone them. You might also be able to switch via other contact methods like social media.

JohnPo

Actually, given the issues friends / relatives had in getting Octopus CS to agree to put new customers on tracker when trying to switch in June / early July, I suspect a deliberate obfuscation to reduce take up.  In at  at least a couple cases switches being delayed by lack CS response when asking to confirm honoring 'cap' before and missing the V3 tracker before it got relaunched as the July V1

Marmaduke123

I suspect this may be happening to me. I'm an existing customer, requested a transfer to Octopus Tracker on 19th August, received a link to apply, which I did. Nothing further heard except for a request for meter readings. Am attempting to chase via email.

Alnat1

@Marmaduke123 Have you checked your online account to see if it shows any thing happening?

If not, give them another ring. It seems some CS staff are more knowledgeable than others about Tracker and you might be lucky and get a good one.

Marmaduke123

Alnat1 said:

@Marmaduke123 Have you checked your online account to see if it shows any thing happening?

If not, give them another ring. It seems some CS staff are more knowledgeable than others about Tracker and you might be lucky and get a good one.

Nothing happening on my online account or the app. Will ring if I don't get a response by Tuesday. Thanks.

macman

I enquired by Twitter today and got a response within the hour: I'm not an existing customer.
I don't get the economics of this tariff for Octopus, as the cap is only a little above SVT, so unless wholesale prices fall I cannot see how they can profit on it, and there is no exit fee. But maybe they know something we don't?

powerful_Rogue

macman said:

I enquired by Twitter today and got a response within the hour: I'm not an existing customer.
I don't get the economics of this tariff for Octopus, as the cap is only a little above SVT, so unless wholesale prices fall I cannot see how they can profit on it, and there is no exit fee. But maybe they know something we don't?

Make it s bit of a no brainer considering the next price cap increase in Jan.

Spoonie_Turtle

macman said:

I enquired by Twitter today and got a response within the hour: I'm not an existing customer.
I don't get the economics of this tariff for Octopus, as the cap is only a little above SVT, so unless wholesale prices fall I cannot see how they can profit on it, and there is no exit fee. But maybe they know something we don't?

The idea originally was so that people could use more energy on cheaper days and less on more expensive days, back when we had cheap energy.  The profit was in the calculation they do converting wholesale price to the unit rate they charge.  WAS, before prices rose.  At the moment wholesale electricty prices are back down below the 55p cap but I don't know if the difference is enough to cover the rest of their costs.  Gas right now is above the 16p cap.  They are honouring their self-imposed caps and entirely possibly making losses right now (certainly are when wholesale prices are above what they're charging).
Here is what the uncapped unit rates would be:
https://energy.guylipman.com/sm/electracker
https://energy.guylipman.com/sm/gastracker

SJMALBA

Spoonie_Turtle said:

macman said:

I enquired by Twitter today and got a response within the hour: I'm not an existing customer.
I don't get the economics of this tariff for Octopus, as the cap is only a little above SVT, so unless wholesale prices fall I cannot see how they can profit on it, and there is no exit fee. But maybe they know something we don't?

The idea originally was so that people could use more energy on cheaper days and less on more expensive days, back when we had cheap energy.  The profit was in the calculation they do converting wholesale price to the unit rate they charge.  WAS, before prices rose.  At the moment wholesale electricty prices are back down below the 55p cap but I don't know if the difference is enough to cover the rest of their costs.  Gas right now is above the 16p cap.  They are honouring their self-imposed caps and entirely possibly making losses right now (certainly are when wholesale prices are above what they're charging).
Here is what the uncapped unit rates would be:
https://energy.guylipman.com/sm/electracker
https://energy.guylipman.com/sm/gastracker

The unit rate caps are retail, not wholesale, so the electricity unit rate is still well above the July 2022 v1 cap of 55p/kWh (and will be again tomorrow - for me, it would be 72.5p/kWh).