Octopus not helping

Pericles1st

Here are the readings
13june 1023.5
13july 1038.6
consumption 15.2
13july 1038.6
13august1614.0
consumption 574.4
bill £487.67
13august 1614.0
28august 2309
consumotion 695
bill £549.27

dies this clear things up for those concerned about readings.
I was away from 22-25th august

milo_2020

13-28 you used 695 units but were away 3 days in that time? Have you tested if the meter is going up with everything shut off? 

Pericles1st

Turning boiler off tomorrow. Will let everyone know

milo_2020

Why not now? That’s a huge jump in consumption….. look at the reading now and look again in an hour

Pericles1st

Going to bed. Am a lively pensioner but not up to turning stuff off and then sleeping. Bit dodgy if there is a leak somewhere. Doors and windows open all day

BooJewels

Pericles1st said:

Here are the readings
13june 1023.5
[...]
28august 2309
consumotion 695
bill £549.27

dies this clear things up for those concerned about readings.
I was away from 22-25th august

Readings are all important as that's the data from which you can see patterns etc., as I'll demonstrate.

I make that 1286m³ in 76 days - averaging just under 17m³ per day - I'm not using that in a month at the moment and I'm not very frugal in my usage - I just use what I want and need (i.e. I like my hot water hot). 

I put your numbers through my own calculator - my prices may be a little different, as they vary by region - but make that a chargeable total since 13th June of £1085.57 (close enough to what you posted, to be a plausibility check) - somewhere in the region of £445/month on average.  So something is clearly awry.  

I've tried extrapolating it back to when you had your new smart meter installed - you didn't give a date, but said 6 months after you moved in last year.  So, for arguments sake, if I guessed that was mid-November 2021 and the smart meter started at 0 - then you used 1023m³ in the first 210 days of the new meter until 13th June - so averaged 4.8m³ per day over winter (perfectly plausible for someone living alone in a flat - I used more myself, but live in a spread out old stone cottage), but almost 17m³ per day since June - with no heating on. 

So you see, the readings show compelling evidence that something is clearly wrong.  If you want to state your case with Octopus, it puts you in a stronger position if you can illustrate why it's wrong.

Pericles1st

Yes I’ve sent figures and spoken and written and they are not doing anything . Thats why I came to the forum.

Pericles1st

I’ve checked and my smart meter was installed 19 May 2021. I am extremely frugal

Jyana

Pericles1st said:

Here are the readings
13june 1023.5
13july 1038.6
consumption 15.2
13july 1038.6
13august1614.0
consumption 574.4
bill £487.67
13august 1614.0
28august 2309
consumotion 695
bill £549.27

dies this clear things up for those concerned about readings.
I was away from 22-25th august

Can you recall the exact date of the radiator installation, you mentioned a couple of months ago? Seeing that you only used 15.2 units between June-July's date makes me wonder if this was before the radiator was put in and something did go amiss during that.

2Sheds

Pericles1st said:

Here are the readings
13august 1614.0
28august 2309
consumotion 695
bill £549.27

I was away from 22-25th august

Blimey has someone tapped into your supply !!

Greg Jackson CEO of Octopus gives his email on Twitter (Customer issues: email greg@octopus.energy  for best response), add that to all your emails and let them know your rasiing a complaint to Offgem and the https://www.ombudsman-services.org/

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator

When Octopus replied keep at them saying it's not good enough as they'll drag their heels, once I mentioned the Ombudsman-Services when I was owed money it turned up that week.

"Please confirm by close of play Friday, upon when I will have to formally complain via the Ombudsman Services."