name has been changed on booking without consent

goldygash

Friend was due to go on holiday with 3 others, but due to a fall out will now not go. Has paid for holiday in full. Has been trying to find someone to take the place, but in the meantime the lead booker has changed the name of friend to someone else without their consent or payment. Anything friend can do?

Caz3121

is it a matter between him and the lead booker, maybe he could look at the small claims court process and claim against lead booker

bagand96

Lead booker always has authority over the booking to make amendments, and in fact would be the only person who could do so. 

Agree with Caz that if it can’t be resolved by talking then small claims court might be an option. 

goldygash

bagand96 said:

Lead booker always has authority over the booking to make amendments, and in fact would be the only person who could do so. 

Agree with Caz that if it can’t be resolved by talking then small claims court might be an option. 

Thanks, I take your point that the lead booker has the authority and would have had to have made the change. The person who has taken friends booking was certainly aware of the situation and therefore complicit. sadly I think talking is not an option at the min. It’s whether it would be successful at small claims.

TELLIT01

If the OP wasn't going it makes far more sense for the Lead person on the booking to replace them with a friend than to allow the OP to name a random individual.  The OP should get their money back as they have been replaced, minus any costs for changing the name.  If they don't, then the smalls claim court would be the route to go.

I don't understand what the OP means by 'complicit' as nothing illegal has been done.

goldygash

TELLIT01 said:

If the OP wasn't going it makes far more sense for the Lead person on the booking to replace them with a friend than to allow the OP to name a random individual.  The OP should get their money back as they have been replaced, minus any costs for changing the name.  If they don't, then the smalls claim court would be the route to go.

I don't understand what the OP means by 'complicit' as nothing illegal has been done.

Hi, the person who has replaced offered the friend some money to take the ticket, but it was declined by friend as no where near the cost of holiday. Friend said would try and find a replacement and made lead booker fully aware of this and on no account gave approval for place to be filled. Lead booker went ahead anyway along with the replacement and no money has exchanged hands. They didn’t even tell the friend. Only found out when went into booking and saw the name change.

Caz3121

but only the lead booker would be able to change the name...so even if your friend 'sold' his place to "Peter Smith", Peter would not be able to travel unless the lead booker added his name (which sounds like would not happen)

goldygash

Caz3121 said:

but only the lead booker would be able to change the name...so even if your friend 'sold' his place to "Peter Smith", Peter would not be able to travel unless the lead booker added his name (which sounds like would not happen)

Hi, I take your point. The issue is the underhand way it’s been done and the fact that no payment to friend has been made.

Westin

goldygash said:

TELLIT01 said:

If the OP wasn't going it makes far more sense for the Lead person on the booking to replace them with a friend than to allow the OP to name a random individual.  The OP should get their money back as they have been replaced, minus any costs for changing the name.  If they don't, then the smalls claim court would be the route to go.

I don't understand what the OP means by 'complicit' as nothing illegal has been done.

Hi, the person who has replaced offered the friend some money to take the ticket, but it was declined by friend as no where near the cost of holiday. Friend said would try and find a replacement and made lead booker fully aware of this and on no account gave approval for place to be filled. Lead booker went ahead anyway along with the replacement and no money has exchanged hands. They didn’t even tell the friend. Only found out when went into booking and saw the name change.

No approval needed.  As other have said to you, it is the 'Lead Name' on the booking that has control and authority to make the changes on the reservation.

MATTR5

If your friend paid their bit by card it COULD be worth them going to their bank 
There's an article here that had a similar issue 
As others have said above the Tour Op cant help 

https://www.independent.co.uk/money/insurance/questions-of-cash-lead-passenger-ousted-my-daughter-from-flight-2144814.html

goldygash

MATTR5 said:

If your friend paid their bit by card it COULD be worth them going to their bank 
There's an article here that had a similar issue 
As others have said above the Tour Op cant help 

https://www.independent.co.uk/money/insurance/questions-of-cash-lead-passenger-ousted-my-daughter-from-flight-2144814.html

Hi, thanks, unfortunately friend paid by transferring monthly payments to lead booker, so that’s the only audit trail of payments