Eon next customer service can’t seem to read

elsien

Dolor said:

elsien said:

I understand that, and I know it’ll even itself out in the end. I’m not understanding why the other poster was querying whether the last readings shown had smart by them or not -that’s what I was referring to. 
It is a nuisance because I was wanting to help my mother work out whether to go into a new fixed rate or not - hers is coming to an end. Can’t really do that accurately without knowing what she’s used. 

You are perhaps making this more difficult than it needs to be. By the sound of it, you have access to usage information for the period November 2021 until today. This usage will constitute a very high percentage of your Mother's annual usage as it covers most of the Winter period. If you add 15% to the figure to cover September and October then I doubt that you will be very fair out.

Annual usage is never exact: a prolonged cold snap or a warmer than average Winter can distort the annual usage figures.

No I don’t. I have usage figures for gas from mid November to the beginning of January. Nothing after that. 

elsien

[Deleted User] said:

elsien said:

I’m not understanding why the other poster was querying whether the last readings shown had smart by them or not -that’s what I was referring to. 
It is a nuisance because I was wanting to help my mother work out whether to go into a new fixed rate or not - hers is coming to an end. Can’t really do that accurately without knowing what she’s used. 

I was really trying to establish whether or not Eon Next have been able to access your meter remotely in the past (and/or are able to do it now) because the meter at present shows nada irrespective of which buttons are pressed by the user.

Hope we have been of some use for you and your mother.

Thanks, that makes more sense now. I don’t have her log in details so will have to wait till I get over there again.