Eon next customer service can’t seem to read

elsien

The meter was only changed to a smart meter in November anyway. Can’t recall if the last couple read as smart or not. 

[Deleted User]

elsien said:

The meter was only changed to a smart meter in November anyway. Can’t recall if the last couple read as smart or not. 

Have a look in the online account in the meter readings section.  They would be described as type  'smart' if Eon Next had been able to pull their readings direct from the smart meter or 'manual' if given by the customer.

elsien

What difference does it make? There’s still a big gap for the last 8 months either way. 

Chloe_G

EonNext didn't charge us for gas for about 6 months either.  I thought a meter reader would come.  They didn't so I started sending electricity readings monthly as the meter is easy to get to but the gas meter is not so accessible.  I still thought a meter reader would turn up or they would estimate but they did neither.  Eventually I read the gas meter and they sent a bill including the charges for 6 months and more than doubled our DD.  Since then I've sent a reading every month so thought all was OK. Now they have sent a statement with a lot of random credits on it which I don't understand; after a couple of days they followed this up with your last gas bill was calculated using the wrong details, we will shortly correct it and send another bill.  I haven't received this other bill.
I haven't tried to contact them yet but basically feel they have absolutely no idea what they are doing.

[Deleted User]

elsien said:

What difference does it make? There’s still a big gap for the last 8 months either way. 

You have lost me. If the smart meter was installed in November last year then the index reading would be 00000. If a smart reading appeared on the bill today of, say, 01500 then 1500 units of energy would have been used from November through to today. The missing readings are just an annoyance.

If there had between a tariff change in the period November 21 until today, then the supplier’s data collector would use its usage algorithm to estimate a change of tariff reading. This is exactly what happens if a consumer with an analogue meter provides a reading many months apart from the last one.

elsien

I understand that, and I know it’ll even itself out in the end. I’m not understanding why the other poster was querying whether the last readings shown had smart by them or not -that’s what I was referring to. 
It is a nuisance because I was wanting to help my mother work out whether to go into a new fixed rate or not - hers is coming to an end. Can’t really do that accurately without knowing what she’s used. 

[Deleted User]

elsien said:

What difference does it make? There’s still a big gap for the last 8 months either way. 

Probably none whatsoever.

However I was trying to establish whether Eon Next have ever been able to pull the smart meter reads between November and January.  For a number of months after I joined Eon Next last year they were unable to pull the required data from the smart meter as the scheduling for it had not been set up.

Another thing that a Twitter conversation revealed is the ability of Eon's CS to pull the smart readings through during said Twitter conversation.  If they were unable to do that then yes they need to be told to set up the scheduling for the meters in question.

As you are able to access the account online, perhaps I can draw your attention to the priority services section that you can register for online via the account.

Logon to the account,  go to ' Account Summary' (far RHS drop down menu), scroll down to 'Profile'



Then scroll down again until you get to these sections (both of which are editable) below.  Edit the Priority Services (another window appears).  I'd also check that the Smart Meter Data preferences are set (I have mine set for 30 min intervals) 


Hope this helps

[Deleted User]

elsien said:

I understand that, and I know it’ll even itself out in the end. I’m not understanding why the other poster was querying whether the last readings shown had smart by them or not -that’s what I was referring to. 
It is a nuisance because I was wanting to help my mother work out whether to go into a new fixed rate or not - hers is coming to an end. Can’t really do that accurately without knowing what she’s used. 

You are perhaps making this more difficult than it needs to be. By the sound of it, you have access to usage information for the period November 2021 until today. This usage will constitute a very high percentage of your Mother's annual usage as it covers most of the Winter period. If you add 15% to the figure to cover September and October then I doubt that you will be very fair out.

Annual usage is never exact: a prolonged cold snap or a warmer than average Winter can distort the annual usage figures.

Sea_Shell

The current "advice" seems to be take a fix asap, before it's pulled.  THEN work on the maths, and cancel under the 14 day cooling off period, if the numbers don't work.

The new cap is announced tomorrow, so any fix worth doing won't be around for much longer...and may have even already been pulled. ☹️

Good luck 🤞

[Deleted User]

elsien said:

I’m not understanding why the other poster was querying whether the last readings shown had smart by them or not -that’s what I was referring to. 
It is a nuisance because I was wanting to help my mother work out whether to go into a new fixed rate or not - hers is coming to an end. Can’t really do that accurately without knowing what she’s used. 

I was really trying to establish whether or not Eon Next have been able to access your meter remotely in the past (and/or are able to do it now) because the meter at present shows nada irrespective of which buttons are pressed by the user.

Hope we have been of some use for you and your mother.