Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends

Former_MSE_Sophie

Sky TV customers should check their bills NOW as millions are still not being told their contract is coming to an end. 

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Sky TV customer? Check your bill NOW as millions still aren't being told when their contract ends

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mobileron

Surely its on the contract that sky send you?

brewerdave

mobileron said:

Surely its on the contract that sky send you?

I looked at all the emails sent to me when I last negotiated. No mention of the final date - only start date and length of deal in two separate emails.

giraffe69

brewerdave said:

I looked at all the emails sent to me when I last negotiated. No mention of the final date - only start date and length of deal in two separate emails.

Don't those two pieces of information enable you to record the end date in your diary (with a reminder if the diary is electronic)?

In any event looking at MySky tells me when my basic package and also the sports add on end

brewerdave

giraffe69 said:

brewerdave said:

I looked at all the emails sent to me when I last negotiated. No mention of the final date - only start date and length of deal in two separate emails.

Don't those two pieces of information enable you to record the end date in your diary (with a reminder if the diary is electronic)?

In any event looking at MySky tells me when my basic package and also the sports add on end

Yes - I've got it diarised ,so no problem at my end- but the point of the MSE article is that OFCOM believe that Sky are obliged to inform customers of end date and Sky are fighting it.

giraffe69

But my point was that they do. It's on MySky on the account page. 

brewerdave

giraffe69 said:

But my point was that they do. It's on MySky on the account page. 

You are correct - very rarely go on the MySky pages ,but looking today I see there is a pop up on my packages showing the "in contract until" date. This must be a relatively new addition - however, presumably OFCOM think that this is insufficient..