BT Broadband Poor Existing Customer Deals

MJC1983

My existing broadband deal is expiring in November. Has anyone had any experience of negotiating a new deal with BT, the deal they are offering me online are £43 per month for Fibre 1 which is £18 more per month that what they are offering to new customers (£26 per month)! I really do not want to change providers as I cannot go a day without internet access due to WFH.

Thanks in advance for your help. 

Neil_Jones

MJC1983 said:

My existing broadband deal is expiring in November. Has anyone had any experience of negotiating a new deal with BT, the deal they are offering me online are £43 per month for Fibre 1 which is £18 more per month that what they are offering to new customers (£26 per month)! I really do not want to change providers as I cannot go a day without internet access due to WFH.

Thanks in advance for your help. 

Look at the market, see what else others are doing and bounce them off BT.

poppasmurf_bewdley

MJC1983 said:

My existing broadband deal is expiring in November. Has anyone had any experience of negotiating a new deal with BT, the deal they are offering me online are £43 per month for Fibre 1 which is £18 more per month that what they are offering to new customers (£26 per month)! I really do not want to change providers as I cannot go a day without internet access due to WFH.

Thanks in advance for your help. 

Just ring BT, tell them that your contract is coming up for renewal, and you've seen the £26 offer for new customers, and that's what you want to pay.  They'll try and talk you into getting Halo and other rubbish but just tell them you want a straight broadband deal. They may start a new contract now, or they may say contact them in a few weeks time.  

littleboo

If you cannot go a day without the internet, then you really need a backup option anyway. A fault could take several days to fix. If you had a backup, then even if a switch went wrong, you would have service.

Neil49

MJC1983 said:

My existing broadband deal is expiring in November. Has anyone had any experience of negotiating a new deal with BT, the deal they are offering me online are £43 per month for Fibre 1 which is £18 more per month that what they are offering to new customers (£26 per month)! I really do not want to change providers as I cannot go a day without internet access due to WFH.

Thanks in advance for your help. 

My BT renewal came up in July and they quoted £40 ish for a 24 month contract with Fibre 1 running at 70mb (I'm on fttp) and 700 minutes of calls. At the time Vodafone were offering a similar package including calls for around £28.

I had the renewal quote via email and left it until a couple of weeks before the end of the current contract and phoned them up. I said that with their annual increase in costs of 3.5% + rpi the new contract would increase considerably at the end of year one and I would be unable to do anything about it. Given that Vodafone considerably undercut them I simply said that if they were unable to come down closer to £30 per month I would seriously consider switching as £40  was unacceptably high. 

Combining the Vodafone figure plus the impact of the annual percentage increase I eventually got them down to £33.50.

Do your research on the alternatives closer to November and write them down so that you can quote precise details when talking to them. They were very pleasant when I spoke to them but at the end of the day they are there to get a deal with you at the highest price!

Whatever they come back with just say "is that the best you can do"  and leave plenty of silent gaps in the conversation before saying something like "I'm not sure given that (whatever other quotes you have) are still less.

Best of luck. 

MJC1983

Thanks for all the really helpful responses. I have put in a reminder to call them late October! 

matelodave

I was with BT until January this year, but as they wouldn't negotiate a lower price I changed to Vodafone, saving me £30 a month and gaining me 100mbit's instead of 76 and unlimited calls instead of 700 minutes/month

The changeover between BT and VF was virtually seamless - I woke up and the BT router had obviously been disconnected (Orange light). I pulled all the plugs out, of the BT router, shoved them into the VF router (which I'd preconfigured with the BT SSID and password), switched on and voila, it was all up and running in less than five minutes, both phone and broadband.

propertyhunter

I changed from BT to Sky - really straightforward and it's the same OpenReach network. No real downtime, and if there is, just tether to your mobile phone during the transition, but mine was seamless.