Ryanair Blackball - Intriguing Update

Coda2a

I previously obtained a Section 75 chargeback in April 2020 and avoided any travel bookings until January 2022 of this year.

It would now appear I’m one of many customers that have been blackballed for obtaining a Section 75 chargeback. Unlike others who had been asked to repay the chargeback at very short notice in order to fly after making a subsequent booking, I simply could not make payment for my flight.

All attempts to resolve the issue through online media, email and letters to the head office have failed, Ryanair refuse to engage and any recourse via PACT and the CAA futile  given their lack of power!  

However I wish to point out that with my April 2020 chargeback, I believe Ryanair manipulated the booking and financial system to uphold their booking terms and conditions and so justifying their “refusal to carry”. Specifically my chargeback was made when my account flight status showed as cancelled. After initiating the chargeback the flight status was amended to boarding and changed once again at a later date back to cancelled.

Briefly, in April 2020 I identified from my Ryanair account that my June 2020 flight status was “cancelled”. Using a second browser tab I engaged with an online Ryanair agent to obtain / advise of a monetary refund. The agent stated that the flight operates as normal which was at odds with the status showing in my account. After sending him a weblink to my account, shortly thereafter the agent terminated the chat and my account was frozen on the second browser tab.

Fortuitously I had taken screen shots of my cancelled flight status and the agent chat session.

I immediately initiated a Section 75 chargeback with my credit card provider using the screen shots as support evidence. A day later the flight status within my Ryanair account  had changed from cancelled to boarding! 

In May 2020 I received separate email communication from Ryanair that the flight had been cancelled - the flight did not go ahead as scheduled.

Given my chargeback experience and other identified booking faults (name change issue) I have to question the read / write integrity of the booking system.

And Yes - I will be giving Ryanair a wide berth.

eskbanker

I'm struggling to follow all of that - is the bottom line that you made a 2022 flight booking and that Ryanair, despite advising you that you owe them money from a 2020 chargeback, aren't accepting any payment and are effectively cancelling your booking?

P.S. Section 75 and chargeback are two different processes, the difference being particularly significant in this scenario, in that a successful s75 claim against your credit card company is irrelevant to the merchant, whereas a chargeback claim is debited from the merchant.

CKhalvashi

If the flights went and you have fraudulently obtained a chargeback by misrepresenting the position then Ryanair have done no wrong. If Ryanair or the CC company wish to report this as a criminal matter, you could be looking at a charge of Fraud by False Representation.

Just because you were ineligible to travel on your flights does not mean that you are entitled to a refund under your booking terms. It is your responsibility to ensure you meet the entry requirements for any country you wish to visit and it appears you failed to do so.

Westin

Flight was sometime in June 2020.
You noticed the flight was showing as cancelled in the RyanAir app in April 2020 and contacted RyanAir at the same time. They denied the flight was cancelled at that time.  You made a S75 claim.
In May 2020 RyanAir confirmed the flight was cancelled.

Are those the correct timings?

Can I ask why “ I immediately initiated a Section 75 chargeback with my credit card provider using the screen shots as support evidence.”, rather than allow RyanAir to refund through normal process?  Assume you only received one refund payment, not one from the cc and one from the airline?