Santander / William Hill - strange

deejaybee

This is more  William Hill than Santander, but wasnt sure which forum  to post it in...

Anyway, this morning i placed a £10 football bet via William Hill after depositing £10 with Santander debit card ( use WH quite regularly, using same card )

I went into " My bets" to check bet place ok ( which it was ) and noticed another live bet, which i hadnt placed - £100 double on over 2.5 goals on a Czech 3rd division game, and over 3.5 goals in another Czech 3rd division game. It was placed one minute after my own genuine bet..

Logged onto Santander immediately - my pending balance was showing the £10 for genuine bet ok,  but not the £100.

Went onto online chat with William Hill and logged what had happened ( couldnt find a tel no to report this ) they have suspended my account, and apparently will follow up by email to me, though have had nothing back yet.

Called Santander Fraud team, and they also can see the £10 pending, but nothing at all for the £100. they will keep an eye on my account, but they suspect it is a William Hill issue.

I did try to cash the bet out, just to clear it off, but that failed.

Incidentally it WAS a winning bet which would pay nearly £400 - the required amount of goals were scored in both games not long after half time.

Anyone got any ideas on this, or had similar happen ?

Vortigern

"over 2.5 goals" - why not over 2 goals?

...or do they award fractional goals in Czech football?

penners324

Is your card still linked to the WH account?

deejaybee

Vortigern said:

"over 2.5 goals" - why not over 2 goals?

...or do they award fractional goals in Czech football?

Its how these types of bets are always presented, with all bookies, and on every league in the world.

deejaybee

penners324 said:

Is your card still linked to the WH account?

I assume so, my WH account is still suspended so obviously cant logon to check anything. Not had any emails from WH, and online chat cant give me any info until investigation is complete. Maybe because it happened over weekend nothing much has been done, and they will hopefully crack on with it now.

dcs34

Vortigern said:

"over 2.5 goals" - why not over 2 goals?

...or do they award fractional goals in Czech football?

They're always stated this way, it avoids confusion of people thinking "over 2 goals" includes '2 goals' because they don't read it properly.

Rudyson

Did you check your betting history at the time and see if your account's been used in this way before?

I'm surprised a bookie would even accept a £100 bet on Czech 3rd division football. Their security software would normally throw up all sorts of red flags: it suggests that either the punter knows the result in advance, or they've made a mistake with their odds and the punter has spotted an opportunity to lay the bet off elsewhere for a guaranteed profit.

Brie

I think it's someone mistakenly logging on to your account.  Can WH trace where the bet was laid and how it was paid for?  That should be a clue to something.  

Meanwhile I suggest not using the account again but change the password to something nicely random.  And set up a new account if you want to continue to bet.

deejaybee

Have had zero feedback from WH yet, been on the online chat help a couple of times, but they are useless, and AFAIK there are no phone numbers.  Will just have to wait it out and see what they comeback with. Obviously i still cannot log onto the account as it is suspended.

No money has come out of my Santander account ( apart from the £10 bet i placed ) so it does appear to be just a WH issue, so thats one less thing to worry about.

Daliah

Have you tried their Twitter? They won't resolve issue with accounts but they might not want any bad publicity

deejaybee

Im not on Twitter / FB etc.....

Could try the racing press,  but they dont usually bite the hand that feeds them.