Bank account fraud

Standingstrong

If your relative is a vulnerable adult then she/you could also raise a safeguarding with the local authority. 

But for any of this to go further, she needs to be so clear on how the money has been taken without her knowledge. 

EG. (Withdrawn , transferred , standing order? , debit card purchases?  ) 

She may also wish to change the locks to prevent any further access to her home

sheramber

Standingstrong said:

If your relative is a vulnerable adult then she/you could also raise a safeguarding with the local authority. 

But for any of this to go further, she needs to be so clear on how the money has been taken without her knowledge. 

EG. (Withdrawn , transferred , standing order? , debit card purchases?  ) 

She may also wish to change the locks to prevent any further access to her home

Why do you constantly repeat what someone else has said.? You have done this on other threads. 

eskbanker

sheramber said:

Standingstrong said:

If your relative is a vulnerable adult then she/you could also raise a safeguarding with the local authority. 

But for any of this to go further, she needs to be so clear on how the money has been taken without her knowledge. 

EG. (Withdrawn , transferred , standing order? , debit card purchases?  ) 

She may also wish to change the locks to prevent any further access to her home

Why do you constantly repeat what someone else has said.? You have done this on other threads. 

I could be wrong but suspect that the poster hasn't figured out how to use the quote feature, so doesn't clearly demarcate quoted and new text (the line starting with 'EG' here)....

eskbanker

Cliffkerry6068 said:

[she] thinks that they have set up an online banking app without her permission or knowledge. [She] went to the bank and I think unfortunately because she has no support apart from myself the bank are not interested in investigating the stolen money. She is so upset. Due to family circumstances at my end I cannot get up to her to go to the bank with her. Should I ask her to contact the bank and add me as a contact so I can take care of things for her.

Once it's become clear (e.g. from statements) exactly how the money has been drip-fed from her account to the others then the bank should be able to assist with preventing this from happening again, e.g. by disabling an app or a login or whatever, but they're unlikely to be able or willing to do anything about getting the money back, so their role here is more about shutting the stable door rather than trying to chase the horse around, which will be the police's job.

Standingstrong

eskbanker said:

I could be wrong but suspect that the poster hasn't figured out how to use the quote feature, so doesn't clearly demarcate quoted and new text (the line starting with 'EG' here)....

It’s where I’m trying to reply and other peoples texts come up and it wont let me delete 

Ergates

Standingstrong said:

eskbanker said:

I could be wrong but suspect that the poster hasn't figured out how to use the quote feature, so doesn't clearly demarcate quoted and new text (the line starting with 'EG' here)....

It’s where I’m trying to reply and other peoples texts come up and it wont let me delete 

The quote function can get a bit flakey if you start deleting bits.  Sometimes it's best just to leave the entire thing in - if it starts getting long (quoting people who have quoted other people who have quoted other people, etc) it'll automatically collapse the other quotes.

Ergates

Cliffkerry6068 said:

[name removed] has cerebral pausy and knows that they go into her home when she is out. Normally around lunchtimes. Her niece has stolen personal items from her flat and bullied her in to having a key cut. Sarah thinks that they have set up an online banking app without her permission or knowledge. 

Has the majority of the stolen money been taken from her account (via app/online),  from a cashpoint (wiht a stolen card), or physically from her flat (i.e. stealing cash)?

Standingstrong

Ergates said:

The quote function can get a bit flakey if you start deleting bits.  Sometimes it's best just to leave the entire thing in - if it starts getting long (quoting people who have quoted other people who have quoted other people, etc) it'll automatically collapse the other quotes.

Oh ok sorry I’ll do this next time.

km1500

It's also not completely obvious where to start typing your reply after a quote ......

Brie

The locks need to be changed.  The account needs to be closed.  A new account (perhaps with a different bank?) needs to be opened and no details sent to your relative's address.  Give your address as the home address for all correspondence.  It could be a joint account so that you can help keep an eye on things for her.  Explain to the bank that she's vulnerable and that their complacency has cost her significant amounts of money.  Someone with CP is obvious, both in person and on the phone so they have no excuse. Someone should have asked her at some point if she needed any assistance and her vulnerability sh/could have been documented on her account to help keep her & her money safe.

Sister who is a social worker should be reported to her work as she is obviously unfit to be dealing with vulnerable individuals.