HP Printers now Block Compatible Cartridges since firmware update this month. (WORKAROUND!)

edited 19 August 2022 at 9:20AM in Techie Stuff
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waterss100waterss100 Forumite
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edited 19 August 2022 at 9:20AM in Techie Stuff
My inkjet printer stopped working this week with a message saying that cartridge had a non HP chip in it. My printer now appears as a 'Smart printer' when you go to print which is new. This is not a warning but a withdrawal of service. I don't see how this is legal from a monopolies point of view, and apparently printer companies have repeatedly lost legal challenges to try to block compatibles. There is a workaround which my cartridge supplier Smart Ink helpfully gave me.

( I'm not allowed to post the link as  a new user, but try searching Reddit for DaveJhonson20, or ask Smart Ink on Chat)

It basically downgrades the firmware, and also tells you to disable future updates. Worked for me, thank goodness.

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  • edited 19 August 2022 at 10:43AM
    Jenni_DJenni_D Forumite
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    edited 19 August 2022 at 10:43AM
    You can post a broken link ... drop the https and www bits, and maybe add a space before .com :) 
    Jenni x
  • shiraz99shiraz99 Forumite
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    As this is a legal grey area I wouldn't post the link and it's likely the thread will be removed.
  • GDB2222GDB2222 Forumite
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    shiraz99 said:
    As this is a legal grey area I wouldn't post the link and it's likely the thread will be removed.


    If your device has stopped working immediately after a firmware update, try rolling back the firmware to an earlier version. 

    That doesn't seem 'grey' legally?
    No reliance should be placed on the above! Absolutely none, do you hear?
  • flaneurs_lobsterflaneurs_lobster Forumite
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    @waterss100 Could you tell us the model of HP printer please, in case I need to "Grey Area" my printer too.
  • GDB2222GDB2222 Forumite
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    Incidentally, when I set up my own firm in the 1980s, laser printers cost £2000, and my first inkjet printer was £800. Despite 40 years of inflation, printers are a fraction of the price. I expect that they are being sold at, or below, the cost of manufacturing them, with the hope of making some money from selling the ink cartridges. 
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Neil_JonesNeil_Jones Forumite
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    GDB2222 said:
    Incidentally, when I set up my own firm in the 1980s, laser printers cost £2000, and my first inkjet printer was £800. Despite 40 years of inflation, printers are a fraction of the price. I expect that they are being sold at, or below, the cost of manufacturing them, with the hope of making some money from selling the ink cartridges. 

    Economies of scale for one thing, improvements in technology and functionality for another, and all printer companies sell the printers at not much above cost price and make the bulk of their income from the ink.

    Printer ink is relatively expensive (particularly "genuine" ink) because its sold in small quantities, literally ml.  When you scale this up it ultimately works out to costing more than pricey champagne.
  • GDB2222GDB2222 Forumite
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    I used to refill the ink cartridges, using a hypodermic syringe, but they eventually cottoned onto that and changed the design to stop it.
    No reliance should be placed on the above! Absolutely none, do you hear?
  • Robin9Robin9 Forumite
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    Same seems to apply to Epson.    Standard message re non standard cartridges but printer doesn't work
    Never pay on an estimated bill
  • milliemillie Forumite
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    I have never up dated the software on my Epsom and the compatables still work. Not much good if you have already done it but maybe helpful to others.

    Whenever I have installed the printer on a different computer I always use the disk that came with it.
  • zagubovzagubov Forumite
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    I update most software when it seems sensible, but software for printers, never.
    What possible improvements could it include?
    Can it turn black and white into colour or translate text into other languages or produce banknotes that would fool all inspections? nope - it's just to keep you away from its competitors products.
    Just don't do it.
    There is no honour to be had in not knowing a thing that can be known - Danny Baker
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