Barclays cancelled my card and all direct debits, and they said they’re doing an investigation?

Standingstrong

Selina08 said:

Thank you, I will ring the fraud department to see if they can give me any new information. I do think that it’s very possible that Barclays is suspicious of the semi-frequent deposits of cash and has been monitoring my account… 

Ring them and let us know. 

Daliah

callum9999 said:

Standingstrong said:

Selina08 said:

I called the telephone banking number on the back of my card. I suppose the guy is from telephone banking/customer service? After I told the guy what was going on he put me on hold for a brief moment then told me about the cancellation of my debit card and the “investigation”, no further information could be disclosed. 

I didn’t do anything like helping a “friend” out or making any fees. The card is pretty much just for my very own personal use and to move small amount of funds into my other bank accounts for daily expenses. At the moment I don’t think I can log in and look at my statements, but I will try again on a desktop. 

Again, thank you very much for your advice and input. 

Well it sounds like your account is under review due to this large payment you said what went into your account.

well that’s good that you haven’t disclosed any personal information to anyone or accepted anyones offer to put money into your account as that would be classed as a money mule. 

You need to see if you can log into your online or mobile banking to check statements and go over everything to see if anything looks dodgy or what the bank thinks dodgy 

have you rang the fraud departments and asked why your account is no longer functioning? 

No worries that’s what we are here for. We are here to give you advice on matters like this. 

Your posts are coming across as incredibly hysterical, somewhat aggressive and not particularly helpful.

You can't just "keep ringing" or demand to know what they're investigating you for. Randomly showing up at a branch insisting you want to "prove where your money is coming from", if you haven't been asked to do that, will also do nothing. "We" don't need to know how large the transfers were - it will tell us nothing at all about the situation. 

Everyone needs to just drop the hysterics, stop scaring the OP about financial crime investigations, and wait for the investigation to be completed (which you actually started your posts with - despite then ranting about how the OP has to start constantly badgering Barclays RIGHT NOW!). These investigations are annoyingly opaque so it may result in the account being closed with no recourse, they might decide everything is fine or they might want some more information (e.g. proof of where the money is coming from). Either way, you just need to wait.

I agree with a lot of what you say, but I beg to differ about the size of the transactions. I makes an enormous difference whether you deposit £100 or £10,000 in cash. 

I also beg to differ on everyone being in hysterics, or scaring the OP.  I wholeheartedly agree, though, that badgering Barclays will not speed up whatever investigation they are carrying out. They will take as long as they take.

MattMattMattUK

Standingstrong said:

Selina08 said:

Thank you, I will ring the fraud department to see if they can give me any new information. I do think that it’s very possible that Barclays is suspicious of the semi-frequent deposits of cash and has been monitoring my account… 

Ring them and let us know. 

They cannot tell the OP anything, it is a fraud/AML investigation, unfortunately she will just have to sit it out. Your repeatedly telling the OP to call/ring them will do nothing other than waste the OP's time and frustrate them with the stonewalling that the bank is legally required to do.

OP, unfortunately you just have to sit and wait this one out, be prepared to evidence the source of funds if asked, they will at a minimum want a paper trail from your father to you, they may well want a trail much longer than that and they will likely want it for all large cash deposits for the last twelve months. 

born_again

Totally pointless rigning them day after day. It will make it look worse than it looks now.

These cases take as long as they take. A complaint will not make it go any faster. So better to get your father to transfer to one of your other accounts & stop paying cash in as well.

Interesting to know what place are totally cashless in Oxford.

Hope your father followed this advice when entering UK. You must declare cash of £10,000 or more to UK customs if you're carrying it between Great Britain (England, Scotland and Wales) and a country outside the UK.
If you’re coming to the UK you can declare cash before you travel or as soon as you arrive in the UK.

callum9999

Daliah said:

callum9999 said:

Standingstrong said:

Selina08 said:

I called the telephone banking number on the back of my card. I suppose the guy is from telephone banking/customer service? After I told the guy what was going on he put me on hold for a brief moment then told me about the cancellation of my debit card and the “investigation”, no further information could be disclosed. 

I didn’t do anything like helping a “friend” out or making any fees. The card is pretty much just for my very own personal use and to move small amount of funds into my other bank accounts for daily expenses. At the moment I don’t think I can log in and look at my statements, but I will try again on a desktop. 

Again, thank you very much for your advice and input. 

Well it sounds like your account is under review due to this large payment you said what went into your account.

well that’s good that you haven’t disclosed any personal information to anyone or accepted anyones offer to put money into your account as that would be classed as a money mule. 

You need to see if you can log into your online or mobile banking to check statements and go over everything to see if anything looks dodgy or what the bank thinks dodgy 

have you rang the fraud departments and asked why your account is no longer functioning? 

No worries that’s what we are here for. We are here to give you advice on matters like this. 

Your posts are coming across as incredibly hysterical, somewhat aggressive and not particularly helpful.

You can't just "keep ringing" or demand to know what they're investigating you for. Randomly showing up at a branch insisting you want to "prove where your money is coming from", if you haven't been asked to do that, will also do nothing. "We" don't need to know how large the transfers were - it will tell us nothing at all about the situation. 

Everyone needs to just drop the hysterics, stop scaring the OP about financial crime investigations, and wait for the investigation to be completed (which you actually started your posts with - despite then ranting about how the OP has to start constantly badgering Barclays RIGHT NOW!). These investigations are annoyingly opaque so it may result in the account being closed with no recourse, they might decide everything is fine or they might want some more information (e.g. proof of where the money is coming from). Either way, you just need to wait.

I agree with a lot of what you say, but I beg to differ about the size of the transactions. I makes an enormous difference whether you deposit £100 or £10,000 in cash. 

I also beg to differ on everyone being in hysterics, or scaring the OP.  I wholeheartedly agree, though, that badgering Barclays will not speed up whatever investigation they are carrying out. They will take as long as they take.

It makes a difference to the bank, it makes no difference to us. Good intentions or not, no-one here is going to say anything that will increase the speed of, or improve the outcome of, this investigation. Period.

That's not what that phrase means... 

Ergates

Standingstrong said:

Selina08 said:

Thank you, I will ring the fraud department to see if they can give me any new information. I do think that it’s very possible that Barclays is suspicious of the semi-frequent deposits of cash and has been monitoring my account… 

Ring them and let us know. 

If it is an SAR investigation and the person the OP phones tells them *anything* then that person would be guilty of Tipping Off.   This is crime and risks a prison sentence of up to 5 years, and an unlimited fine.

Ask yourself.  If someone kept phoning you up at work and asking for information, and you giving them that information would result in you going to prison for 5 years - would you do it?

Standingstrong

OP 

If it is an SAR investigation and the person the OP phones tells them *anything* then that person would be guilty of Tipping Off.   This is crime and risks a prison sentence of up to 5 years, and an unlimited fine.

so please be careful on what you ask the bank also. 

Just be honest and blunt with them