Dreaded message from EVRI

knightstyle

Well my email to CEO seems to have got some action, a customer services person got back to me, asked for a description and is looking into it.
Hopefully it will now be delivered.
Email I used...  martijn.delange@hermes-europe.co.uk

knightstyle

Customer services have now deamed the parcel as lost so I told the buyer to claim not received and have refunded him.
Also filled in the claim form for EVRI to refund me, sold price plus their postage cost. Thank goodness I insured it at the correct value, it is tempting not to.

knightstyle

Well today I got the full insured amount paid into my bank plus the £13 odd I paid EVRI.  So although I am upset they lost the parcel they dealt with the claim in reasonable time without any hastle.