Fraud - though my sons banks account

k_man

penners324 said:

Get the bank to reverse the DD payments as the have to do under DD guarantee and then cancel it

Is there a defined process for doing that?
Or is it just phone the bank and deal with CS?

km1500

Just call CS and say you did not agree to DD and under the DD guarantee scheme you want it reversed and cancelled.

Standingstrong

Do a direct debit guarantee heres a bit more info 

“If you accept instructions to pay direct debits, you must offer customers the direct debit guarantee. This means that if you or the billing organisation has made an error in the payment of a direct debit, you (the bank or building society) must pay the customer a full and immediate refund.” 

Your son will get the money back. But the bank will investigate the claim. So he best be telling the truth that he didn’t set up the direct debit himself and forgot (say for instance )