Broadband with inclusive landline calls

anthonynoelgarside

Hello , I  am  presently using Now Broadband as the package we are on is ideal except for the continuous drop outs of their broadband,  any suggestions as to who else offers a similar option.  The landline calls are the more important option .

Neil_Jones

You need to determine whether this is drop-out as in Wifi drop out or drop-out as in dropped internet connection.

The former you can check for by running a wired connection and if the issue clears up, then its a Wi-Fi problem which may be environment based.

If you run  a wired connection and the internet still drops, that suggests a line fault.  Which will happen regardless of who you're with.  So you need to raise it as a fault.

it is usually pointless moving providers with a line fault, as the fault will just follow you around.

anthonynoelgarside

I will have to raise it as a fault next week .

Farway

anthonynoelgarside said:

I will have to raise it as a fault next week .

Have you tried a quite line test?   https://www.youtube.com/watch?v=N6TxVr-zS5Q

If not, try this first, ideally you need a wired plug in handset

shiraz99

I suggest you get whatever is causing these dropouts diagnosed first before thinking about moving to another provider.

400ixl

Do the logs on the router show the broadband dropping and re-connecting, or is the issue actually the wifi?

If it isn't the former then changing ISP won't really make any difference unless their wireless router gives a better wifi range.

elyod

anthonynoelgarside said:

Hello , I  am  presently using Now Broadband as the package we are on is ideal except for the continuous drop outs of their broadband,  any suggestions as to who else offers a similar option.  The landline calls are the more important option .

Hi Anthony, I've just gone with BT Broadband which offers inclusive calls. it gives fibre to the house.  Contrary to other info on MSE, it works out cheaper than other providers as the landline cost is also included.  They're doing a very good deal at the moment

shiraz99

elyod said:

anthonynoelgarside said:

Hello , I  am  presently using Now Broadband as the package we are on is ideal except for the continuous drop outs of their broadband,  any suggestions as to who else offers a similar option.  The landline calls are the more important option .

Hi Anthony, I've just gone with BT Broadband which offers inclusive calls. it gives fibre to the house.  Contrary to other info on MSE, it works out cheaper than other providers as the landline cost is also included.  They're doing a very good deal at the moment

Line rental costs have been included with all providers for years now.

anthonynoelgarside

Thank you all , it has given me a lot to check out I presently only use a tablet for my internet access .

Telegraph_Sam

I wasn't aware that this particular forum existed so perhaps I can gate crash in.

My Plusnet broadband + unlimited landline contract is about to expire.  With a bit of pressure I got them to agree - in principle - to extend it for another 18/24 months. But before making the final decision I would like, obviously, to compare their deal with what else the market is offering. This doesn't appear as straightforward as I had anticipated. It seems that all the emphasis now is on ever faster download speeds (which to me follow the law of diminishing returns) and unlimited data downloads, which don't really turn me on either, whilst inclusive phone deals (not pay as you go) are excluded.. Question: Is there a source where I can compare what deals for broadband and unlim phone calls are on offer, and rank these by cost and ideally customer service rating?

PS I don't see any logo for bookmarking this thread as a favourite.

prowla

Neil_Jones said:

You need to determine whether this is drop-out as in Wifi drop out or drop-out as in dropped internet connection.

The former you can check for by running a wired connection and if the issue clears up, then its a Wi-Fi problem which may be environment based.

If you run  a wired connection and the internet still drops, that suggests a line fault.  Which will happen regardless of who you're with.  So you need to raise it as a fault.

it is usually pointless moving providers with a line fault, as the fault will just follow you around.

Actually, there are three main options and three parties involved:

1. WiFi & in-house wiring issues: may be the homeowner or the ISP-provided equipment. It could be the siting of the WiFi router, a bad able to it from the socket, or a faulty/under-performing/obsolete router; some of the providers give a WiFi guarantee and will supply boosters or updated routers.
   
2. The wiring from the street to the house: OpenReach. I've had an issue where water got into the cabling in the street and was causing interference and thus signal loss and another where plugging my wire into another port in the street cabinet fixed the issue.
   
3. The ISP's equipment at their data centre: the ISP. I've had issues where the supplier's DNS was unstable and another where they'd misconnected the cables in their data centre.