Keep my tel number

Hi. I'm currently with plusnet but looking to switch provider. Done a comparison and can get bb with vodafone but cant keep existing number.  Also shell is saying I can only have fibre, and because of that no phone line.

Seems odd to me on both accounts - anybody else had same issue or know why this might be?


  • BUFFBUFF Forumite
    2K Posts
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    that's because for what they have offered they are either not using Openreach network or offering FTTP.
  • J_BJ_B Forumite
    6.1K Posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Out of my knowledge base really, but could you port your number to a VOIP service and use that with FTTP?
  • MadmelMadmel Forumite
    793 Posts
    Part of the Furniture 500 Posts Name Dropper Mortgage-free Glee!
    I've just done what J_B suggests. Don't ditch your existing provider until you have set up your VOIP as it takes a few days to migrate.

    A kind poster on here suggested using Sipgate. It was very easy to set up. They offered me a temporary number until my landline migrated. I had a couple of issues with Shell Broadband but that wasn't Sipgate's fault and they were quick to answer emails and were very helpful. I had to buy a box to plug into the back of my new FTTP router to connect to my existing handset, but googling and a helpful salesperson sorted that. My techy husband connected it up and we now have our original landline number completely free of charge. I think Sipgate charged £30 for the migration. I have chosen a PAYG for outgoing calls as I have free unlimited calls on my mobile. We have had it 2 months and it hasn't cost us a penny yet. HTH
Sign In or Register to comment.
Latest MSE News and Guides

British Gas prepay meter users... pay less for gas from 1 April

MSE News

The 'odd Easter flavours' thread 2023

What bizarre food stuffs have you spied?

MSE Forum

Energy Price Guarantee calculator

How much you'll likely pay from April

MSE Tools