Plusnet cancellation. Am I being messed around?

Buster_Danog

Chino said:

If you don't want people to comment on your communications with your ISP why did you post about them?

He can comment on it all he likes but he didn't hear the call. If he wants to appear smart by quoting the T&Cs to people on the forum he should stick to that.

iniltous said:

it will never be known if it were the PN agent that didn’t make it clear to the punter , or the punter misunderstood the information they were given by the PN agent.

As already said , if they  already had an alternative to PN in place they should have called earlier, if the new service actually started on or around the 5th , then calling 14 days before that to cancel would have been something of a leap of faith to schedule ceasing the old without knowing the new service would be in and working , because you can almost guarantee that if the new company had failed to provide service by the 5th or it turned out t9 be useless, and PN cut their old service off on the 5th, the punter would be complaining that PN wouldn’t put them back on without wanting a whole new minimum term.

It will be known. The agent initially said the 19th. I then questioned him as to whether that was due to the next bill being on that date, and asked if it was possible to cut off the service sooner. He agreed that it was possible to terminate the service before the 19th.

The rest of what you have typed is irrelevant. I had already made sure my 4G Mobile router was up and running before requesting the Plusnet broadband was cut off.

Have a jolly weekend chaps. It seems like you're both enjoying the weather.