Easyjet Car Rental - smaller vehicle than paid for

Qazwsx123456

As we were booking our flight with Easyjet, we also booked the rental car at the same time last year thinking if there was a flight issue due to changes with Covid it would be a one stop cancellation.  Our rental booking was for a 'VW Sharan or similar' vehicle as we'd have 6 adults and luggage to transport.  The company supplying the rental was Europcar. 

When we arrived after almost 6 hrs of flight delay, we were offered a vehicle with a 2.5 seating arrangement that would not fit 3 people across the row. When I complained, Europcar replaced that with a VW Touran as the best they would offer. We had some cramped journeys when travelling with 6 and luggage. I contacted Easyjet Rentals during our holiday and was told we'd be sent instructions (by email) on how to make a claim when we were home. The email did not arrive, but I have the chat transcript.

Searching today, it is worth noting that the Easyjet car rental site has a VW Touran listed as a 7 seater vehicle and also a VW Sharan listed as a 7 seater. The Sharan is 20% more expensive than the Touran. As one might expect, Easyjet are refusing to pay any compensation for the smaller sized vehicle when we clearly paid for a larger one.

Any advice on tactics would be appreciated as they clearly hope I'll give up and go away.

Jumblebumble

Qazwsx123456 said:

As we were booking our flight with Easyjet, we also booked the rental car at the same time last year thinking if there was a flight issue due to changes with Covid it would be a one stop cancellation.  Our rental booking was for a 'VW Sharan or similar' vehicle as we'd have 6 adults and luggage to transport.  The company supplying the rental was Europcar. 

When we arrived after almost 6 hrs of flight delay, we were offered a vehicle with a 2.5 seating arrangement that would not fit 3 people across the row. When I complained, Europcar replaced that with a VW Touran as the best they would offer. We had some cramped journeys when travelling with 6 and luggage. I contacted Easyjet Rentals during our holiday and was told we'd be sent instructions (by email) on how to make a claim when we were home. The email did not arrive, but I have the chat transcript.

Searching today, it is worth noting that the Easyjet car rental site has a VW Touran listed as a 7 seater vehicle and also a VW Sharan listed as a 7 seater. The Sharan is 20% more expensive than the Touran. As one might expect, Easyjet are refusing to pay any compensation for the smaller sized vehicle when we clearly paid for a larger one.

Any advice on tactics would be appreciated as they clearly hope I'll give up and go away.

Who did the car actually come from ?
What group was the car you hired in  and what group was the car you got in because as far as I know all rental companies use something like Hertz will call  Full_size Polestar 2  or similar Group G1
Forget about how many seats the car has just look at the prices of different groups